problem with seller

[rspi9309]

I just wanted to thank Ebay and Paypal fpr their help with my dispute with a seller. Their help and intervention, especially, Ebay's efforts, solved the dispute immediately. Thank you.

[rspi9309]

Sorry, It seems that I was on the wrong site to express my thanks. Thank you all for leaving comments, but it is difficult to comment when not conversant with the whole case. I, herewith, give notice, as a matter of courtesy, that I won't reply to any more comments as, after the horrific ordeal I went through, I would like now to move on. Thank you all for your interest and I wish you a Very Merry Christmas and a splendid 2020.

[rspi9309]

Sorry, it is quite evident that I have been on the wrong site. Thank you all for leaving comments, but the case was a bit more complicated to comment on when not 'au fait' with the details. As a matter of courtesy, I advise that I won't be leaving any more replies, as I need to move on after the stress I have been through. Thank you all for your interest, and I wish you well for Christmas and the New Year.

[arkwebus]

If the seller cancelled the item properly through eBay then you get a refund automatically. If he did not then on the day after the item was due to be delivered you open a "non-receipt" case in the resolution centre and escalate on day 9 when eBay refunds you and gives the seller a well deserved defect. 

Again - the eBay system must be used. It does not need the seller to "communicate" with you but he must obey eBay's rules

@rspi9309 

[rspi9309]

Thank you for that. I cancelled the purchase shortly after placing the order on the seller's recommendation, as I was not able to collect (over 150 miles away). The seller did not acknowledge cancellation, which I did to her instructions. She was unwilling to cancel the order, albeit she recommended this action, as she was not able/willing to post it. This dispute could have been resolved quickly, if the seller would have been more co-operative. Bad experience for me. At my age, one wants an easy life not having to 'battle' with a seller.