problem with seller

[rspi9309]

I just wanted to thank Ebay and Paypal fpr their help with my dispute with a seller. Their help and intervention, especially, Ebay's efforts, solved the dispute immediately. Thank you.

[rspi9309]

Sorry, It seems that I was on the wrong site to express my thanks. Thank you all for leaving comments, but it is difficult to comment when not conversant with the whole case. I, herewith, give notice, as a matter of courtesy, that I won't reply to any more comments as, after the horrific ordeal I went through, I would like now to move on. Thank you all for your interest and I wish you a Very Merry Christmas and a splendid 2020.

[rspi9309]

Sorry, it is quite evident that I have been on the wrong site. Thank you all for leaving comments, but the case was a bit more complicated to comment on when not 'au fait' with the details. As a matter of courtesy, I advise that I won't be leaving any more replies, as I need to move on after the stress I have been through. Thank you all for your interest, and I wish you well for Christmas and the New Year.

[arkwebus]

Perhaps you do not fully understand the system?   If something is wrong you have to involve eBay by using the resulotion centre.  There is a link below.  It is pointless trying to get the seller to resolve something without using resolution.

If a seller were to refund you without using the resolution process - and although I accept it sounds silly - he would be given an account defect. Too many of those and he will be closed down by eBay!

So, when something is wrong, do not waste any time contacting/arguing with the seller. Simply open the case. As long as the seller then responds to the case there is no problem. He will send a label to return and refund you. If so that - in my view - does not deserve a negative; things go wrong ...

Only if the seller does not respond within 8 days do you need to escalate the case. In that case eBay takes over and gives the seller a [well deserved] defect.

You certainly seem to have had a poor experience!  In all my days on eBay [since dinosaurs roamed the earth] I have never needed to leave a negative!  Not once!

@rspi9309 

[rspi9309]

In my case, it could have been resolved very quickly, but because the seller did NOT co-operate or, indeed acknowledge receipt of my messages, there was no other way but to involve the 'Resolution Center', which the seller took offensive to. By the way, it was NOT a return, it was a cancellation. The seller had not even sent the item, it was cancelled!. As a buyer, one buys in good faith and hopes that everything goes well. Yes, I did have a very bad experience, something I would not like to repeat in a hurry.