contact warning letter

[jennie1161]

Ok. I have been buying and selling on Ebay for many years. Today, attempting to sell a toddler bed, I have been issued with a warning letter re contact details. I am very upset by this.

I have sold many items locally over the years and always given the buyer an opportunity to come take a look before purchasing. Now it seems buyers have to buy the item before coming to take a look as I cannot pass my contact info  across until they have bought it! This is just poor selling. My buyer will not buy it before she has seen it. I have lost the sale. 

I would never sell outside of Ebay. I have always paid my dues. I saw the warnings not to post contact details before I did so, so technically I have not gone against the terms and conditions, yet still I got a warning letter?!

I contacted customer service last night. I was informed that the buyer has to request a refund if she buys and on collection doesn't like it. But that would be a joint decision as I would have to confirm the refund. I would of course do that, but it leaves the buyer open to the possibility that the seller could say ' they picked it up and therefore they pay' even though they haven't - or simply just refuse to refund?

I would welcome an alternative take on this because right now my sales will be going to Gumtree. 

Goodness, I feel so cross and frustrated by this!

Jennie

[john1297576 · Accepted solution]

For Safety all Collection Items should be Cash on Collection as there is no Buyer Protection.

If you read the warning sent out recently about Contact Information, it was not wise to ignore it as Ebay have been giving out 7 day suspensions like confetti.

While I can understand that they were trying to block a loophole, they must lose many sales, as particularly with Vehicles, buying unseen is just daft.

Just in case you did not know Gumtree is owned by guess who? Ebay.