contact warning letter

[jennie1161]

Ok. I have been buying and selling on Ebay for many years. Today, attempting to sell a toddler bed, I have been issued with a warning letter re contact details. I am very upset by this.

I have sold many items locally over the years and always given the buyer an opportunity to come take a look before purchasing. Now it seems buyers have to buy the item before coming to take a look as I cannot pass my contact info  across until they have bought it! This is just poor selling. My buyer will not buy it before she has seen it. I have lost the sale. 

I would never sell outside of Ebay. I have always paid my dues. I saw the warnings not to post contact details before I did so, so technically I have not gone against the terms and conditions, yet still I got a warning letter?!

I contacted customer service last night. I was informed that the buyer has to request a refund if she buys and on collection doesn't like it. But that would be a joint decision as I would have to confirm the refund. I would of course do that, but it leaves the buyer open to the possibility that the seller could say ' they picked it up and therefore they pay' even though they haven't - or simply just refuse to refund?

I would welcome an alternative take on this because right now my sales will be going to Gumtree. 

Goodness, I feel so cross and frustrated by this!

Jennie