Sudden case opened by seller

[crystalaurora]

I bought two trousers. One is still in its packaging, new and unworn and the other I kept.

I returned the new and unopened one and all of a sudden a case was opened without any contact from the seller. The seller didn't bother communicating to me at all prior to the sudden opening of the case.

I see a strange message that says that I didn't pay via the eBay guarantee method and am baffled. All these years I have.

So it said that I could appeal for the decision of the refund not to be issued to me and I can also contact the seller, both of which I did.

I stated in the appeal section to eBay that I bought two pairs and returned the brand new, unopened, unworn pair of trousers. I also stated that I paid via the eBay guarantee method. I stated that the trousers were returned in its brand new, still packaged form so what was the case about as there was no evidence provided?


I asked the seller why did they not contact me prior to opening a case and why did they not explain anything to me and I asked them if they could at least have the courtesy to explain what is happening.

What would be your advice?

Thank-you kindly

[john1297576]

Sorry makes no sense! The seller can only open an Unpaid Case, if so why did they send you the trousers?

More information is needed to explain what has happened. Why are you returning? Have you opened a return Case?

Did you buy two pairs as one item and if so did you make just one payment?

"the eBay guarantee method" That is just payment by paypal. What shows in your paypal account? If you didn't pay by paypal how did you pay?

[crystalaurora]

I apologise for the lack of clarity.
Thank-you kindly for your prompt response.
L
I bought, as a buyer, two pairs of trousers. It says on the listing that I can return them for a refund, if they do not suit me. The seller runs a clothes business online on eBay.

I then followed the return protocols.
I requested a return and they accepted it and eBay emailed me a return label.

I returned the unopened package in a timely manner, ahead of the deadline of the return date.

I paid for two trousers, together, in one transaction, via PayPal, as I always do.

The seller suddenly opened a case, without any prior communication. They received the trousers back.

I was shocked that eBay states that I didn't pay through the "eBay guarantee method", when I have! Via PayPal, as I have been doing on eBay, since many years!

Is that clear to you? Happy to explain again, if needed be. Thank-you kindly.