Sent item but ebayer saying not recieved

[cheekysnoopy]

Hi sent item to buyer but buyer saying they have not recieved item they message me 3 week later after i had posted to say they hadnt 

recieved item it was sent second class i sent picture of postage recipet now they left me negative 

feedback after 8 weeks saying not recieved What can i do????

[tobiasd4]

When you send via RM as parcel (not large letter), on POP is a 16 digit reference, not tracked but will show when delivered,

you should always upload this info to ebay when marking as posted, if delivered you win any case for item not received,

if not delivered, buyer opens case, you refund through it, get ebay fees credited & claim from RM.

[cheekysnoopy]

She has never contacted me since the first time so i just thought she had received item & just
wasn't leaving me feedback she just left negative feedback tonight
but from her feedback its normal