Seller lying saying I haven’t returned full item.

[2012fletchrfc]

Hi everyone,

I recently returned an item tracked delivery to a seller after it wasnt as described and now that the seller has received it he is saying that I have been problematic since the start and that I haven't returned the full item and now

opened a case against the refund. This is a very expensive item and all I have is picture of the item inside the box before packaging. Would this be enough? As Im now worried I wont get the refund.

[ruby*tuesday]

Have you done this through an EBay Returns Case? If so EBay will Fully Refund you when the Tracking Confirms Delivery or Attempted Delivery back to the Seller. If you didn't use an EBay Label you need to add the Tracking Number into the Case.

The Seller cannot open a Case against you. Sellers cannot leave Buyers any Negative Feedback either. 

[2012fletchrfc]

I had opened a return case against the seller and he had accepted it but didn’t give me a label so I used my own royal mail tracked delivery which is showing as delivered. I then got a message saying my return will be given before the 7th of April. Then I received another message saying the seller had contacted customer services about the refund and that they will make a decision in 2 days. I have no option to submit evidence that it was posted.

Also tracking was updated on ebay.

[2012fletchrfc]

I forgot to add that the seller is saying he has received the item but I havent sent everything that was supposed to be returned.