Seller lying saying I haven’t returned full item.

[2012fletchrfc]

Hi everyone,

I recently returned an item tracked delivery to a seller after it wasnt as described and now that the seller has received it he is saying that I have been problematic since the start and that I haven't returned the full item and now

opened a case against the refund. This is a very expensive item and all I have is picture of the item inside the box before packaging. Would this be enough? As Im now worried I wont get the refund.

[arkwebus · Accepted solution]

The difficulty is that you should have used the label supplied by the seller or - if you used your own label - you need to contact eBay through help and contact [above] to get them to put in your tracking.  As @ruby*tuesday says when the tracking shows delivery [and whatever the seller says] you should get a full refund.

@2012fletchrfc 

[2012fletchrfc · Accepted solution]

Hi there, i was told the seller was unable to supply a label so I bought my own and uploaded the details to ebay which show it as delivered. He is saying that I haven’t returned all items which I find will be difficult to prove.