Seller has issued refund (no reason given) why does it take so long to clear?

[nicky07_08]

Just learned that seller has cancelled an item my son was so looking forward to receiving.  No explanation.  Would at least expect immediate refund.  Why then do I have to wait until 25th December (9 days) for the money that I have paid to be cleared for return to me?

Thanks

[plum993 · Accepted solution]

Pay pal refunds go back to source,so if you used your PayPal balance or bank account to fund the original payment, the refunded money will go back to your PayPal account balance.
If you used a credit or debit card to fund the original payment, the refunded money will go back to your card. Depending on your card issuer, it may take up to 30 days.
If you paid part with your PayPal balance and the rest with your debit or credit card, then the refund amount paid by debit or credit card directly to the card, and the rest to the PayPal balance.

[arkwebus]

All refunds must be done through the eBay resolution centre.  If the seller simply cancels by some do-it-yourself method he will at least get stung with eBay's fees.  If he invites you to cancel and you "decline" [as you might well] he gets stuck with the fees too.

You might be well advised to see if you can open a "not received" case in the resolution centre.  If you are able to then it will show that the seller has not cancelled effectively.

You escalate after 8 full days and eBay refunds.  Who knows you might even get two refunds and what would you do then?

[nicky07_08]

Thank you - this has been advised to me by ebay and so is a committed refund, I just feel a little put out that I need to wait over a week for the money to be returned as I paid immediately and the seller simply didn't go ahead with the auction sale without giving a reason at all! Thanks for taking time to reply to my query.

[red_magpie]

Where did the figure of 9 days come from? It isn't clear whether the seller cancelled the sale correctly, through the resolution centre, or just told you it was canelled?

If notice of the refund came to you through eBay itself you will just have to accept the delay. If this was a private message from the seller I'd ignore it and open a case under eBay's money back guarantee: http://resolutioncentre.ebay.co.uk/

You may not get it any quicker, but t least it will ensure that you receive a refund. A case must be opened within 30 days after the latest estimated delivery date. If still unresolved after 8 days the option will appear to escalate it for eBay to step in. Be sure to do this, and don't agree to close the case before you have your refund.

[nicky07_08]

Thanks - the refund was passed on to me through ebay so is concrete . . just slow considering I paid immediately without a moment's delay!