Returns and open cases

Can someone tell me I feel like some people are buying things and opening cases and returns so I stop selling on ebay especially someone from Italy. Is it just my feelings or it can be true.
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Buyers are covered by the EBay Money Back for 30 days from Delivery and do sometimes Open Returns Cases. If you are a Business Seller you do have to accept Returns for any Reason. You would be much better placed if you just Posted to UK. 

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