Refunds

[parkwaymattyb]

Hi an e bay seller has offered me a partial refund yet they have not kept their word,where do I stand?, the item I brought doesn't need to be returned.I'm unsure what to do. ..help please

[plum993]

If you want a refund then you have to open the relevant case with ebay in accordance with the buyer protection process here,http://pages.ebay.co.uk/ebay-money-back-guarantee/