Package returned to seller

[kallyd21]

Royal Mail have returned a package to me, the Seller, stating it has an incomplete address.  I purchased the postage label online via Ebay and it automatically printed the buyers address.  I have advised the buyer of the situation.   Is it in order for me to ask for a more complete address and further payment for postage, or should I proceed in a different way ?  Thanks for your assistance - I can’t find anything on ebays Help pages.

[corred · Accepted solution]

@kallyd21 

It is up to you......you could simply cancel the sale for a fee credit & to refund the buyer with the reason "problem with buyer address"......it iscan accurate reason.....retain packaging as proof

[kallyd21 · Accepted solution]

I could do a cancellation and refund the sale price but how about the postage the buyer has paid me ?

[corred · Accepted solution]

You are legally obliged to return it all !!

If you cancel as problem with buyer address eBay will initiate the refund automatically.....you must not try doing it via Paypal

[kallyd21 · Accepted solution]

But surely refund in full is not appropriate. Postage was paid and item mailed by seller - buyer supplied wrong shipping address and parcel was returned to seller.

[corred · Accepted solution]

Makes no difference.....legally you must refund everything paid for an online sale.....not eBay.......the law