Package returned to seller

[kallyd21]

Royal Mail have returned a package to me, the Seller, stating it has an incomplete address.  I purchased the postage label online via Ebay and it automatically printed the buyers address.  I have advised the buyer of the situation.   Is it in order for me to ask for a more complete address and further payment for postage, or should I proceed in a different way ?  Thanks for your assistance - I can’t find anything on ebays Help pages.

[corred · Accepted solution]

@kallyd21 

It is up to you......you could simply cancel the sale for a fee credit & to refund the buyer with the reason "problem with buyer address"......it iscan accurate reason.....retain packaging as proof

[kallyd21 · Accepted solution]

I could do a cancellation and refund the sale price but how about the postage the buyer has paid me ?

[corred · Accepted solution]

You are legally obliged to return it all !!

If you cancel as problem with buyer address eBay will initiate the refund automatically.....you must not try doing it via Paypal

[kallyd21 · Accepted solution]

But surely refund in full is not appropriate. Postage was paid and item mailed by seller - buyer supplied wrong shipping address and parcel was returned to seller.

[corred · Accepted solution]

Makes no difference.....legally you must refund everything paid for an online sale.....not eBay.......the law

[john1297576]

Did you check that the address on Paypal was the same? Have you looked to see what the problem is, for example look for the Post Code for the address you used, or the other way round look to see what area the Post Code you used shows.

[kallyd21]

The address was supplied by PayPal. It printed automatically on the address label when I bought the postage.