Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- eBay UK Community
- OLD Q&A Boards
- Answer Centre
- Member To Member Support DO NOT DELETE
- Negative Feedback
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Negative Feedback
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
10-03-2021 4:09 PM
Hi
I received negative feedback from a buyer who stated that I cancelled a purchase.
The purchase wasn't cancelled, I sent it, had proof of postage but I understand that it has been lost. Listing stated Royal mail 2nd class.
They raised a case I have refunded in full, I have asked them twice to either remove or rephrase feedback as it is not true that I cancelled it. They have now said I am bothering them with my messages and they consider the case to be closed and are threatening to report me to ebay for harassment when ebay asked me to contact them. I could understand justified negative feedback but not lies of me cancelling the order when I didn't. Help anyone please?
Comments (0)
Comments (0)
0
Helpful
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
10-03-2021
4:18 PM
Nothing in feedback that ebay will remove, it is your word against buyers.
You have left follow up comment, that's all you can do, best move on.
Ask a question
Most Helpful Posts
