Negative Feedback

[shellyan41]

Hi

I received negative feedback from a buyer who stated that I cancelled a purchase.

The purchase wasn't cancelled, I sent it, had proof of postage but I understand that it has been lost. Listing stated Royal mail 2nd class.

They raised a case I have refunded in full, I have asked them twice to either remove or rephrase feedback as it is not true that I cancelled it. They have now said I am bothering them with my messages and they consider the case to be closed and are threatening to report me to ebay for harassment when ebay asked me to contact them. I could understand justified negative feedback but not lies of me cancelling the order when I didn't. Help anyone please?

[tobiasd4 · Accepted solution]

Nothing in feedback that ebay will remove, it is your word against buyers.

You have left follow up comment, that's all you can do, best move on.

[red_magpie]

For once I disagree with tobias. When a buyer claims that an item didn't arrive, and the seller has tracking proof that it was delivered, eBay may remove the neg. I think it's at least worth trying. To contact eBay see: https://www.ebay.co.uk/help/home

Phone support is very limited during the pandemic. It's likely that callback or live chat may be the only options.

Normally we would have advised you to send the buyer a feedback revision request, but this buyer appears to have made it clear that they don't want to know. Be prepared to point this out if eBay suggests contacting them again. Good luck!

[tobiasd4]

OP doesn't have proof of delivery, they refunded as lost in post.

[redwick1]

Sometimes you just cant win.

There is nothing in that feedback that ebay would remove although it never harms to ask.

I dont think anyone would take too much notice of it a you have explained calmly and correctly what happened.

It is best not to keep on messaging if they are not prepared to revise the feedack

https://www.ebay.co.uk/help/policies/feedback-policies/feedback-policies?id=4208