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Negative Feedback
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10-03-2021 4:09 PM
Hi
I received negative feedback from a buyer who stated that I cancelled a purchase.
The purchase wasn't cancelled, I sent it, had proof of postage but I understand that it has been lost. Listing stated Royal mail 2nd class.
They raised a case I have refunded in full, I have asked them twice to either remove or rephrase feedback as it is not true that I cancelled it. They have now said I am bothering them with my messages and they consider the case to be closed and are threatening to report me to ebay for harassment when ebay asked me to contact them. I could understand justified negative feedback but not lies of me cancelling the order when I didn't. Help anyone please?
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10-03-2021
4:19 PM
Sometimes you just cant win.
There is nothing in that feedback that ebay would remove although it never harms to ask.
I dont think anyone would take too much notice of it a you have explained calmly and correctly what happened.
It is best not to keep on messaging if they are not prepared to revise the feedack
https://www.ebay.co.uk/help/policies/feedback-policies/feedback-policies?id=4208
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