Just wanted to ask if anyone is having the same problems. Ebay will now not remove defects from your account apparantely unless you go throug the online system. However I find the system totally floored and regardless of my efforts to explain this, they are not listening. For instanct, yesterday i appealed a late delivery defect, which in fact was delivered well within the estimated delivery time. It was sent on time, by traqckable means and delivered on time and signed for by the customer. Lo and behold, the online system lets me down again, and declines it for "less than a positive experience for the buyer". What?????????? The buyer stated late delivery, and it wasn't by the online tracking. I am getting no where yet again, as this is the first time this has happened. Despite ebay aparantely protecting sellers for late deliveries due to Covid up to the 31st of May, this one wasn't even late. What is going on, anyone got any advice. No point even going on live chat and they are seem now robotic and say appeal the defect online, which apparantly the decision is final, when its wrong
thanks
