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International buyer - offensive language

Is there anything I should do about a buyer using offensive language because I won't ship outside the UK? There was some sort of slip up in the sytem which allowed the transaction to go through even though I don't sell internationally. Contacted customer services and they were mystified as to how it happened as well. I contacted the buyer and appologised and sent a full refund. They messaged me back with abuse - not very nice!

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arkwebus
Experienced Mentor

It's sad and unpleasant but it says more about the buyer!  In view of the fact that the buyer is abroad there is little realistic that you can do even if the abuse is - for example - racist or threatening.   You could possibly contact eBay through "help and contact" above

 

You could print it off perhaps and send it to the local police with his details and a complaint.

 

@retroreeder 

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