International buyer - offensive language

[retroreeder]

Is there anything I should do about a buyer using offensive language because I won't ship outside the UK? There was some sort of slip up in the sytem which allowed the transaction to go through even though I don't sell internationally. Contacted customer services and they were mystified as to how it happened as well. I contacted the buyer and appologised and sent a full refund. They messaged me back with abuse - not very nice!

[plpmr]

Quite simply, if you only have domestic UK postage on your listings then only buyers with a UK address can pay, but -

A buyer residing in a country you don't post can buy and pay if they have a UK address to post to and that should be on the PayPal payment notification.

[retroreeder]

No they were in Belgium. They should not have been able to make payment. When I spoke to customer services they couldn't work out how it had happened. The postage had also been removed somehow so I had an amount in my paypal for the item and no postage to be sent to Belgium - not worth it! I refunded the payment and sent a message to apologise and just got some abuse back for my troubles.....

[arkwebus]

but he obviously doesn't like the UK anymore......

Well in 11 days or so we will not like the Belgians, French and so on ...

It's likely that when we buy or sell then duty and VAT will be payable as an extra

@retroreeder 

[arkwebus]

It's sad and unpleasant but it says more about the buyer!  In view of the fact that the buyer is abroad there is little realistic that you can do even if the abuse is - for example - racist or threatening.   You could possibly contact eBay through "help and contact" above

You could print it off perhaps and send it to the local police with his details and a complaint.

@retroreeder 

[retroreeder]

He is in Belgium and it's more annoying than threatening. I have an urge to answer back but the best thing is do is ignore. I haven't done anything wrong and was very polite but he obviously doesn't like the UK anymore......