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How do I avoid being taken for a fool

Its the old Item not as described issue, I would hate to offend an honest buyer but how do I tell who's honest?

ETA thanks for the replies, does a refund include P&P?

 

ETA - Have received the item back totally unsellable - anyone had similar?

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Anonymous
Not applicable

The answer to both questions is  - You can't.

 

Buyers opinion rules so if they say not as described then it is not as described.

 

Best just to keep it amicable and offer refund upon return.

 

Thankfully (hopefully) it doesn't happen too many times.

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