Ebay- Training

[boverton01]

Can anyone reccomend a training course for selling on Ebay?

I'm interested in sending one of my employees on a course.

Thanks

Mike

[red_magpie]

I don't know of any training courses. Assuming that your employees handle the whole process, from listing to dispatch and any customer communications, I'd give them a cup of coffee and tell them to spend an hour every day reading this Q&A board!

This will tell them more than probably anywhere else what to do, and what not to do as a seller on eBay.

I'm sure that one target you will want to give them is to improve your positive feedback percentage, which is now below 98%.

For example, there are lessons to be learned from your two most recent negs, for selling out of stock items. Apart from the neg, this can result in a defect on your account for each sale. Also, are your staff dealing with problems properly? Of your two recent neutrals, one was was obviously left by mistake, and one was unfair - you're not to blame for a delivery delay. Is someone contacting the buyers to explain this, and offering to send feedback revision requests? Another neg was removable by eBay - all you had to do was ask. And at least two negs look as though they could have been resolved and revised with a bit of customer relations.