Ebay- Training

[boverton01]

Can anyone reccomend a training course for selling on Ebay?

I'm interested in sending one of my employees on a course.

Thanks

Mike

[john1297576 · Accepted solution]

I am not sure that even if ebay did courses that it would be the best place to learn. So many of their recommendations are best avoided. For example suggested postage rates.

The prices they supply are for if postage is bought through ebay, which is not the same as at the Post Office. It also makes no allowance for the fact that ebay take their 10% fee on postage. That means that many sellers who take their advice in good faith are instantly losing money.

We all have to learn the hard way, by reading everything that is available on the ebay pages, finding what all the links provided are for and actually selling.

Reading through the Answer Centre every day would highlight the many problems that members have, mainly through not reading information given on the pages.

One of the best ways of learning anything is by learning from mistakes, we all make them but that should be it, only once.

[temperate_porcine]

Mike, things change so often on eBay by the time any training course was completed, the info would likely be out of date.  Best thing to do would be to have the appointed employee visit seller central and ask lots of questions, there are plenty of experienced members who can advise on all things eBay.

[red_magpie]

I don't know of any training courses. Assuming that your employees handle the whole process, from listing to dispatch and any customer communications, I'd give them a cup of coffee and tell them to spend an hour every day reading this Q&A board!

This will tell them more than probably anywhere else what to do, and what not to do as a seller on eBay.

I'm sure that one target you will want to give them is to improve your positive feedback percentage, which is now below 98%.

For example, there are lessons to be learned from your two most recent negs, for selling out of stock items. Apart from the neg, this can result in a defect on your account for each sale. Also, are your staff dealing with problems properly? Of your two recent neutrals, one was was obviously left by mistake, and one was unfair - you're not to blame for a delivery delay. Is someone contacting the buyers to explain this, and offering to send feedback revision requests? Another neg was removable by eBay - all you had to do was ask. And at least two negs look as though they could have been resolved and revised with a bit of customer relations.

[corred]

@boverton01 

Not aware that there are any........eBay don't run them