Customer service

[smartyuk2006]

Can someone please tell me how to the heck I can talk to customer service without going through a load of options that do not relate to what I have a problem with? It seems its impossible to just send them a email (or I cannot find that option) please help, thanks

[norseway53]

eBay don't use emails for general matters.  To get contact options you need to use the help & contact pages and enter a topic.  The problem with the help pages is that you have to use eBay's jargon or the search sometimes doesn't show you what you need.

Add a comment to your thread and tell us why you need to conact eBay and maybe we can point you in the right direction.

[smartyuk2006]

Thanks I have a complicated problem with a seller and I need to speak to CS to explain my problem, my problem is not listed and clicking on seller options tell me to contact seller or open a dispute but I need to talk to them

[pixiesen2012]

ebay aren't interested in complicated problems,

it's all black & white,


if an item isn't as described or arrived damaged, you open a not as described case in the resolution centre,

if the item doesn't arrive you open a not received case in the resolution centre,

ebay don't get involved in any other problems you might be having with a seller.

[smartyuk2006]

That is really **bleep**, how the heck am I supposed to get it accross to them. I guess I will have to go through a load of clicks that have nothing to do with what I want, and see if I can get them on the phone then 😕 thanks for your help 🙂 better than customer service lol

[pixiesen2012]

even if you do get to talk to them I doubt they will be interested if your problem doesn't fall into the above, what is the problem you are having?