Closing a case

[cjwiggett1]

An item I sold never arrived (lost in Royal Mail system) e-bay refunded the buyer from my pay-pal account but they have not closed the case - it is still showing as open - any one know how I should resolve this please?

[**peaseblossom**]

Ask the buyer to close it or contact live chat at the very bottom of this:

https://ocsnext.ebay.co.uk/ocs/cusr?query=1455