Charged when a winning bidder didn't pay

[johnh6826]

The winning bid on a TV I was auctioning was £67.20

Unfortunatly the bidder didn't pay. I waited 2 days then started a "Unpaid Item" report. 4 days later I relisted the item. I have just received an invoice from Ebay for £6.72

Why?

Regards

John Hutchimnson

[corred · Accepted solution]

@johnh6826 

Have you closed the case as still unpaid ?? You need to do that

• If an item has not been paid for 48 hours after the listing ended then you can open an unpaid case here http://resolutioncentre.ebay.co.uk/ (you have up to 32 days to do this if you wish to allow the buyer longer to pay but 2 days is the earliest)
•
• After opening the case if payment has still not been received after 4 more full days then return to the case & close as unpaid to request a fee credit
•
• Once a case has been closed you can then relist or make a second chance offer to the underbidder
•
• Once an unpaid case has been opened the transaction cannot be cancelled, only closing the case after 4 days will do this
•
• You should not simply cancel a transaction as it may leave you with fees to pay & a selling defect
•
• When a case has been closed in your favour as the seller then the buyer receives a damaging unpaid strike against their account & NEITHER of you may leave feedback
•
• Details here
•
• http://pages.ebay.co.uk/help/sell/unpaid-items.html