Charged when a winning bidder didn't pay

[johnh6826]

The winning bid on a TV I was auctioning was £67.20

Unfortunatly the bidder didn't pay. I waited 2 days then started a "Unpaid Item" report. 4 days later I relisted the item. I have just received an invoice from Ebay for £6.72

Why?

Regards

John Hutchimnson

[corred · Accepted solution]

@johnh6826 

Have you closed the case as still unpaid ?? You need to do that

• If an item has not been paid for 48 hours after the listing ended then you can open an unpaid case here http://resolutioncentre.ebay.co.uk/ (you have up to 32 days to do this if you wish to allow the buyer longer to pay but 2 days is the earliest)
•
• After opening the case if payment has still not been received after 4 more full days then return to the case & close as unpaid to request a fee credit
•
• Once a case has been closed you can then relist or make a second chance offer to the underbidder
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• Once an unpaid case has been opened the transaction cannot be cancelled, only closing the case after 4 days will do this
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• You should not simply cancel a transaction as it may leave you with fees to pay & a selling defect
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• When a case has been closed in your favour as the seller then the buyer receives a damaging unpaid strike against their account & NEITHER of you may leave feedback
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• Details here
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• http://pages.ebay.co.uk/help/sell/unpaid-items.html

[pixiesen2012]

did you close the unpaid item case choosing buyer hasn't paid?

if you don't close the case, you still have to pay the fees,

[johnh6826]

You are right, I didn't close the case & select Buyer didn't pay. I've now closed the case & been refunded. Thank you for your response.
Regards

[john1297576]

If you look at your invoice it should be obvious that the fee is charged as soon as the item sells. Any refund will not be received until after you close the Unpaid Case.

Because of this the fee charged may be in a different month/invoice from the refund. You can see items not yet invoice if you look at account (under your ID) which will show when refund made.

[johnh6826]

Thankyou for you comment. I contacted the Ebay Help line, the reason I had been charged was that I hadn't closed the case. I closed the case & have now been refunded.