A buyer wants a refund so the funds on PayPal are being withheld. I can't seem to use these funds to give the buyer their refund, even though according to eBay, supposedly I can do this at any time.
Only by making refunds through the correct procedures do you get the selling fee refunded and avoid a defect.
Defects are best avoided as they are a good way of getting banned. Ebay expect no more than two defects per 100 sales 2%, so until you have a lot of sales, even one defect would put you above 2% putting you below standard and not qualifying for any promotional offers.
