Can't issue refund

[thecasta_58]

A buyer wants a refund so the funds on PayPal are being withheld. I can't seem to use these funds to give the buyer their refund, even though according to eBay, supposedly I can do this at any time.

[red_magpie · Accepted solution]

All refunds need to be made through the resolution centre. EBay will process the refund, in collaboration with PayPal.

If you had told us why the buyer wishes to return this, we could have told you the procedure they should use. If it's a change f mind, the buyer pays for the return.If it isn't as described, you do. In either case, the buyer needs to open the appropriate case in the resolution centre.