Buyer wants to cancel after winning item

[palval9]

This has happened to me twice recently.  Buyer wins, payment is delayed then buyer messages me to say they have bought another one and now want to cancel mine.   I then have to either realist with fees or forget it.

Is there anything I can do or just forget it.

[redwick1 · Accepted solution]

You dont just forget it

You want your fees back and the buyer needs to know they can not get away with this.

If they did not pay then see the link to the annoucement about the new non payment cancellation

You wait 4 days and during that time ebay will email your buyer and remind them

After 4 days you can give them their wish and cancel.

https://community.ebay.co.uk/t5/Announcements/New-cancel-function-for-unpaid-items/ba-p/6939127

You get your fees back and ebay may ask if you want to relist or you can relist