As announced in the March 2021 Business Seller Update, we’re gradually introducing improvements to the unpaid item flow where sellers will no longer have to file unpaid item claims against buyers or send buyers payment reminders. From May 2021, you’ll be able to manually or automatically cancel the order. After cancellation, the item may be automatically relisted and applicable fees returned to the seller.
Your buyers will have 4 calendar days to pay for an item after they’ve committed to buy. We’ll proactively send reminders to buyers asking them to pay and if they don’t pay within the timeframe, you can cancel the unpaid order starting on the 5th calendar day.
This change is already available to some sellers. If it's available to you, you'll see that your buyer hasn't paid as an option when cancelling an order in Seller Hub or My eBay Sold. If you can't see this option, don't worry – it'll be available to you in the coming weeks and there is no action required from you.
As always, thank you for selling on eBay.
The eBay Team
