A buyer has stolen my laptop and lied about returning it, it is now listed for sale on their account

[kieransmith2013]

My account was suspended because of this and now I cannot appeal the decision to give the buyer a refund while my a ccount is suspended but ebay are refusing to reinstate my account.

I have messaged the buyer from a separate account about the fact that they have stolen my laptop and lied about returning it and now they are mocking me because they are getting away with it

[red_magpie]

Please remember that all we know about what's happened is what you tell us.

What does "stolen your laptop" mean? At a guess, did they open a case through eBay, and eBay refunded them without requiring them to return the laptop? Is this is what happened, I presume that you either didn't reply to the case, or didn't send the buyer a prepaid return label.

If so, the buyer hasn't stolen your laptop. If you didn't send them a prepaid return label, they didn't have to return it. You accepted this in the user agreement.

Or was there some other dispute, for example whether you received it back, or received it back damaged? In any case, I'm afraid the answer is the same.

When you sell on eBay, you give eBay the right to determine all disputes between members, including whether the buyer has to be refunded, and whether they have to return the item. The conditions you have to comply with are set out in eBay's money back guarantee. You also agreed to accept their decisions. If you didn't realise this, you can't have read eBay's user agreement properly.

[profgaz]

If you can prove actually theft & that you've not made a mistake with eBay rules, call the police

[arkwebus]

How on earth did they steal your laptop?  

Or have they in some way diddled you though eBay?  Basically if they opened a case then whatever you thought you should have send a label and refunded on return.  

If you did not deal with it properly at the time then eBay often [as perhaps here] thinks that you do not want it back and refunds without return. 

That is eBay's rules - not theft.  

If you/ebay have refunded have you offered fully tracked postage [Special Delivery[ to get it back?

@kieransmith2013 

[john1297576]

Howcan a buyer steal a laptop. They pay, you post if they want a refund for any reason they return and on return you refund.

What part of that simple pocedure did you not follow?