A buyer has stolen my laptop and lied about returning it, it is now listed for sale on their account

[kieransmith2013]

My account was suspended because of this and now I cannot appeal the decision to give the buyer a refund while my a ccount is suspended but ebay are refusing to reinstate my account.

I have messaged the buyer from a separate account about the fact that they have stolen my laptop and lied about returning it and now they are mocking me because they are getting away with it

[john1297576]

Howcan a buyer steal a laptop. They pay, you post if they want a refund for any reason they return and on return you refund.

What part of that simple pocedure did you not follow?