A buyer has stolen my laptop and lied about returning it, it is now listed for sale on their account

[kieransmith2013]

My account was suspended because of this and now I cannot appeal the decision to give the buyer a refund while my a ccount is suspended but ebay are refusing to reinstate my account.

I have messaged the buyer from a separate account about the fact that they have stolen my laptop and lied about returning it and now they are mocking me because they are getting away with it

[arkwebus]

How on earth did they steal your laptop?  

Or have they in some way diddled you though eBay?  Basically if they opened a case then whatever you thought you should have send a label and refunded on return.  

If you did not deal with it properly at the time then eBay often [as perhaps here] thinks that you do not want it back and refunds without return. 

That is eBay's rules - not theft.  

If you/ebay have refunded have you offered fully tracked postage [Special Delivery[ to get it back?

@kieransmith2013