Feedback - with a difference!

[5129frederick]

Somebody has just given me positive feedback.  Nothing unusual about that - except it was for an item (a book) which I couldn't find and am still looking for!    I apologised profusely about it telling him it was semewhere in a carrier bag along with a load of other paperbacks and that I was tearing the place upside down looking for it.  He said no worry, but if I do come across it, he'd dearly like it.  I immediately gave him a full refund and, far from leaving me negative feedback, which he'd be entitled to do, he put excellent communication, highly recommended.  

One thing is very certain - when I do find it, it will be going straight up to him first class, free of charge.  What a guy!

[little-bacchus]

It's little things like this that keep me from giving up on eBay

[5129frederick]

Cant believe it.  As I said I'm now like a man possessed - I will find it, and when I do, it's going up for free.

[bitsnknots]

That proves to me that there's good and bad in us all.  There are good and bad sellers and buyers.  It's nice when something like that happens.

[learning2me]

On the flip side I ordered and paid for an item for my son's birthday on Friday 13th. Had a dispatch notification the same day.

Gave ETA as Friday 20th but was RM first class.

It still hasn't arrived so I contacted the seller yesterday, No response yet.

Birthday is tomorrow so todays post is last chance.

[5129frederick]

Sorry to hear about your problems.  Many sellers assume once they has sent off a parcel with proof of postage and it goes missing, that is it, that it is no longer their problem but they are in error.  Ebay rules and regulations clearly state that should a parcel fail to arrive the onus is very much on the sender - not the recipient.  I know because I have been down that road a few times myself.  They, not you, have to go to the post office and fill out a lost/delayed postage form.  The most annoying thing about the whole affair is the fact that the post office will not proceed with any enquiry until at least fifteen working days have expired excluding the day it was posted and to claim a refund could take another ten working days, so the sender ends up waiting for anything up to thirty days before he gets his money back before finally posting a refund to the buyer.

As a sellerI fully appreciate how frustrating this can be - that is why if somebody contacts me about a missing parcel I explain the situation to them but stress that they will nnot have to wait for thirty days - I ask them to give it another week, and if it still hasn't arrived, to let me know and I would furnish them with a full electronic refund out of my own funds - reason perhaps why I have a genuine feedback of 100%  I get my money back eventually, but why should I force my client to wait?  I live by the "signature" on every one of my ads: "Going the extra mile is standard".