eBay's customer service proved to be completely inadequate and superficial in handling my dispute. Despite providing ample documentation to support my claim (including photographic evidence and message history), eBay ignored the evidence and made arbitrary and unfair decisions, clearly favoring the seller at the expense of my rights as a consumer.
I had to repeat my story to three different operators, each of whom interpreted the situation differently, without considering previous communications and information already provided. This demonstrates a total lack of coordination and customer focus, as well as a worrying inability to handle disputes effectively and fairly.
Moreover, eBay did not provide me with the complete history of messages exchanged with the seller, despite my repeated requests. This behavior is unacceptable and raises the suspicion that eBay is deliberately trying to hide evidence and evade its responsibilities, probably to protect sellers with a high volume of transactions, such as the one I had the dispute with (over 80,000 transactions).
It is unacceptable that eBay, which boasts of protecting consumers, actually proves to be complicit with unfair and dishonest sellers. The superficiality and inadequacy of eBay's intervention, combined with the lack of transparency in handling the dispute, raise the suspicion that the platform tends to protect sellers with a high volume of transactions, even at the expense of consumer rights. This behavior is unacceptable and undermines user confidence in the platform.
As a buyer and seller with a top rating (5 stars out of 53 transactions), I feel deeply disappointed and betrayed by eBay. Despite my positive reputation and good faith, I was treated with superficiality and disinterest.
I advise anyone against using this platform for important purchases. eBay is unable to guarantee consumer protection and proves to be complicit with unfair and dishonest sellers.
