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@jjambadger27 wrote:
Hi, are tariffs being applied to "information materials" (such as CDs/vinyl/other physical music formats) being sent to the US from the UK via the Global Shipping Programme? They shouldn't be as they're exempt, as confirmed by US Customs and Border Protection, but it would be good to know if the tariffs are being applied or not, as I'm sure I'm not the only seller holding off using the GSP again for the US until this is clarified.
Hi jjambadger27, thanks for your post.
This was addressed for you before, I'd suggest checking the list of affected items in case you have any questions. Otherwise, please feel free to consult a tax expert as this is not a matter we are able to assist any further, as we have shared all the information we have available.
Thank you,
Marco
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@jjambadger27 wrote:
I'm well aware that music items are meant to be exempt, I'm simply asking if eBay are implementing this or not. Surely someone at eBay will know this? Otherwise, a buyer will be unfairly paying a tariff, which could lead to them cancelling the purchase when they see the charge applied.
Thanks for your reply, jjambadger27.
Impacted items/categories will be affected. For further information, please check what items/categories are impacted, or consult a tax expert.
Thank you,
Marco
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@lincolnshiremarine wrote:
Good afternoon Team
Is there any update please on the issue I reported on 17th September regarding not receiving eBay's auto positive feedback.
As you are aware this was introduced at the end of April 2025, and from my understanding if the item was confirmed as delivered (per the eBay tracking), the buyer had not had an issues nor left feedback themselves after seven days, eBay would leave auto feedback "COMPLETED SUCCESSFULLY - TRACKED AND ON TIME" . This was working and now it has stopped.
We have lost out, at this moment in time this is the only benefit that eBay has introduced for business sellers, as lets face it eBay has not given business sellers any other positive things. Therefore, as you will agree it is important that if you have introduced this, that it should be working.
I know you have logged this with IT, but how long do I need to wait for this to be looked into please?
You will note I did a post on the forum recently, and it appears I am not the only seller facing this issue too, others have reported this, and still it has not been resolved.
Best wishes
Hi , thanks for your post.
No update so far, but this is still being looked into. Once I have an update for you, I will let you know.
Thank you,
Marco
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@jjambadger27 wrote:
This isn't to do with tax experts, it's about whether eBay are implementing the exemption. Can you ask someone who'd know, please?
Thanks for your reply, jjambadger27.
As advised before, we've shared all the information available around this topic. Please note that unless we have new information around this topic, we will no longer engage with the same questions.
Thank you,
Marco
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@nutrafituk wrote:
Hello there,
Having reported a business account offering same products, with exactly same description, pricing, location by the very same business from TWO DIFFERENT ACCOUNTS, eBay’s response was as following:
What happened:
We looked into your report and didn’t find the content to be in violation of our policy. This determination was made by a customer service agent.
If you reported content that isn’t included in the above reference ID, we’ll send a separate email once we’ve made a decision.
What this means for you:
If you believe a mistake has been made, we’re here to help. You can appeal this decision through our internal appeals process within the next six months, and we’ll take another look.
So we did appeal, just to receive the following response:
We reviewed your appeal of a decision we made on one of your content reports, and we didn’t find the content to be in violation of our policy.
If you believe a mistake has been made, you may have the right to have this decision reviewed under the applicable laws by a competent court or settlement body. eBay can retain your content for only six months from the date of the original notice. After this, it may be permanently deleted in its entirety and unrecoverable.
Even the fact the reported business was not registered as food business as per your Food Policy was not an issue:
- Before selling food items, you must register your business with the UK local authority
That is legally required.
No, we are not going to take you to court. As eBay have made it clear that such activity is not a policy breach, we would like to open another business account and do the same please. We tried to have it arranged over the phone with your agent but he was not helpful and full of contradictions.
Please advise how we can proceed with another business account registration.
Hi @nutrafituk
We can't see what happened with the report or why the agent who reviewed it didn't take the action that you feel they should have. You will need to speak to the customer support who may be able to provide you more information.
You can find everything you need to know about creating and upgrading an account here. This the policy for multiple account can also be found here.
I appreciate that you don't agree with the agent who reviewed your report but please be aware that creating a second account to circumvent a policy could result in action being taken against your account.
Thanks,
Dave
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@nutrafituk wrote:
Hello again,
yesterday your technical team decided to mess about the way all variations were displayed – please see attached. That resulted not just in lack of sales but also not being able to synchronise any stock across hundreds of positions. This morning the change was reversed.
Could you advise your technical team please to rather fix or resolve any existing issues rather than creating new ones? There are problems that have been widely reported for months now, the last thing that is needed now is some sort of fancy icons replacing already well-working drop-down menus. It is noy just irresponsible but also utterly unprofessional.
Hi @nutrafituk
Thanks for your feedback, I'll pass it over to the site team to review.
Thanks,
Dave
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