70soghuBMi9WTTnk!~~_11.GIF "ducatimondo"){kind=avatar}
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@leadhills_scot wrote:
If delivery estimates are based on buyers location why are the 2 Evri parcels I'm waiting for show an EDD of Wednesday and Friday? At my location Evri only delivers on Tuesday, Thursday and Saturday.
Hi leadhills_scot, thanks for your question.
Estimated delivery dates are not just based on buyers location only, there are multiple factors involved before an estimated delivery date is calculated. If you share with me the 2 examples, I can take a look for you to make sure it is working correctly.
Thank you,
Marco
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@ducatimondo wrote:
Good afternoon Team,
Yodel have merged with InPost, this may be news to eBay?
Since they have, there has been considerable disruption to the deliveries from Yodel due to technical issues whilst they migrate the companies together.
You can read about it at the link at the top of the Yodel home page
https://www.yodel.co.uk/
You can also read more information about it at the InPost page, that is linked from the top of the Yodel page
https://inpost.co.uk/service-update
It has been like this for a couple of weeks since they merged.They announced the merger in plenty of time, but obviously did not anticipate there would be so many technical issues with tracking updates not working and such.
We have had a couple of weeks of issues with buyers not understand, not caring and being rude too.
Why is there nothing happening from eBay in regard to this?
No announcements?
No seller protections?
No emails to messages to any eBay users at all explaining there are technical issues whilst they merge?
Just sellers getting the flack, when we are doing nothing wrong, again!!
Thank you
Russ
Hi @ducatimondo,
I'd imagine this is something they are aware of, but I'll pass this post over to the shipping team to review. I'll let you know what they come back with.
Thanks,
Dave
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@leadhills_scot wrote:
Order numbers 16-13617-27421 and 16-13617-27422.
Hi leadhills_scot, thanks for your post.
I've just checked this, and it seems to be correct, please note that both orders are from different sellers from different locations, that's why you're getting different dates. If they deliver during certain days in your area, that's fine, that's why you get an estimated of 2-4 days normally, and the carrier will most likely meet the criteria. If late or lost, you can always file an item not received case, so you can get help.
Thank you,
Marco
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@leadhills_scot wrote:
As a ebay member for nearly 25 years and an ex seller I'm fully aware of all that. It would be useful if it actually stated what service is being used then I can in future avoid any seller that only offers Evri.
Thanks for your input, .
I will share your feedback as well, that's no problem.
Thank you,
Marco
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@iansims wrote:
Your ISBN checker appears to have been broken for ages. Will this be fixed any time soon?
Hi @iansims
What's the issue you're having with it? Is it suggesting wrong books or just not working?
Thanks,
Dave
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