Weekly Chat with the eBay Community Team- 22.11.23 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of marco@ebay, katie@ebay and anita@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. 

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards. 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[anita@ebay]

---

@spintex13 wrote:

Hi there,

I need some advise. I am a seller, I sold an item on collection and now the seller is not happy with the item. They have already had a partial refund. They did not want to return the item. They could like to have a refund of 90% or for me to collect. What does eBay suggest?

---

---

@spintex13 wrote:

Hi there,

I need some advise. I am a seller, I sold an item on collection and now the seller is not happy with the item. They have already had a partial refund. They did not want to return the item. They could like to have a refund of 90% or for me to collect. What does eBay suggest?

---

Hi @spintex13, thanks for your post.

If the buyer is unhappy with the purchase, they would need to open the eBay case and, via the case you can both agree to a partial refund. If they're unhappy with the partial refund, they may return the item. You wouldn't be obliged to collect the item, but if the case is open for 'Item not as described' reason, you would need to facilitate the return.

Also, if the buyer is requesting a refund, but doesn't want to open the case or return the item, you may report them for buyer abuse here.

Thanks,

Anita