Hi everyone,
Our eBay Community Team is made up of marco@ebay, @dave@ebay and katie@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on, we’ll know the people who will be! Please ask us any questions you may have, and we’ll do all we can to support.
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@rainbowtrax wrote:
Are ebay aware that, for months, thousands of CDs in ebay's product catalogue have had the Genre Item Specific set to Contemporary Christian? Can this please be fixed.
Hi @rainbowtrax
I wasn't aware of this but if you can send me some item numbers from where you're seeing it Ill send it to the catalogue team to investigate.
Thanks,
Dave
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@ssmith0115 wrote:
Royal Mail have failed to upload a proof of delivery photo and/or GPS coordinates with several of my orders this past month.
These orders all still show an "item delivered" status and were sent using the Royal Mail Tracked 48 service.
To decide in favour of Sellers during an Item Not Received (INR) case, is it important to eBay decision makers that the GPS coordinates are included alongside an "item delivered" status ?
Hi ssmith0115, thanks for your post.
Do you have 2 or 3 item numbers we can check, so we can look into this for you? Please note that if the issue is from Royal Mail's end, you would need to contact them directly as we only mirror the updates the upload to their website.
Thank you,
Marco
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@williabaxte7 wrote:
Hi. I sent a offer to a buyer which was accepted. ( 9thfeb) . But item is still awaiting despatch . Messaged buyer yesterday evening . But have had no reply as of yet . I have tried to ask them to cancel the item but still no reply .
Has the estimated delivery date passed for the item?
Thanks,
Dave
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@tressygirl wrote:
Hi team,
I don't suppose there's any update , I realise it takes time, but is it being pursued, that is, my wee request to get the ' Mark as Unpaid option' returned. It used to be an option, so not a ' new' feature to introduce.
There have been a few more questions this past week, members mistakenly marking an item as Paid , and wishing to know how to mark as unpaid, which at present, is not possible for a seller.
Thanks.
Hi @tressygirl,
No we do not have an update on this, and it may be something that we won't hear back on.
I did share this feedback with the team but have not heard any updates.
Thanks,
Katie
@returns_andexdisplay wrote:
How many ways do sellers need to say EDD does not work?
Another examnple that past data does not work for a small business.
Last Monday I was away for one day at a trade show with my business meaning items were dispatched on the Tuesday. Listings are set to two day dispatch and two day delivery. Most item usually get dispatched same or next business day but I allow an extra day so not to get hit by defects and punishments if something goes wrong. Butter to under promise and over deliver.
Yet with ebay working on past data buyers are shown it will get there quicker which does not work when a seller takes the full two days to dispatch. On the Monday I had three buyers message asking if the item had been dispatch.
When explaining that I offer two day dispatch and two day delivery they were understaning. Just another example of where ebay think they know better than the actuall business providing the service and causing sellers problems that don't need to happen if ebay showed sellers delivery dispatch times and delviery better these peoblems would not exisit.
Hi , thanks for your post.
I appreciate where you are coming from, and while we understand what you are trying to say, this has been flagged and reviewed from our end, and no faults have been found. I understand this is not the outcome/answer you'd expect as sellers, but again, there are not technical faults affecting EDDs.
Thank you,
Marco
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@ssmith0115 wrote:
Hi Marco,
It is a Royal Mail issue but I would like to know how eBay deal with this situation.
eBay say in their rules that a "delivered" or "attempted delivery" status is sufficient to be determined as a successful delivery from a sellers perspective.
The rules don't mention that GPS coordinates have to be included as part of a successful delivery so was wondering what eBay's stance is on this issue.
Hi ssmith0115, thanks for your reply.
I'm afraid that if the issue is not from our end, there is no much we could do about 3rd party platforms. You can always appeal any potential defects, but please note that we would follow Royal Mail updates. If they don't acknowledge the issue or confirm it, we wouldn't have a way to confirm this in order to take further actions. So, this is something you would need to escalate with them.
Thank you,
Marco
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@rainbowtrax wrote:
dave@ebay it's pretty much endemic tbh. Here's over 235,000 items ranging from John Lennon and Bob Dylan to Abba to David Lee Roth: Contemporary Christian genre. It's not a case of item numbers, it's assigned by EAN so all listings for all of the thousands of affected EANs have the genre as Contemporary Christian in ebay's catalogue. As soon as you try and list an item, you add the EAN to that field on the listing form (as it's compulsory) and all the error strewn catalogue data is automatically applied to the listing.
It's been like it for months. The only way to get rid of it is to restart the listing and wrongly enter "Does not apply" in the EAN field to stop the catalogue data from being attached.
Perfect, thanks @rainbowtrax
Ive pulled a few examples from the list and I'll escalate this to the catalogue team to be reviewed.
Thanks,
Dave
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