Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
Our eBay Community Team is made up of kat@ebay , dave@ebay and katie@ebay . Between us, we have knowledge in Buying, Selling, ProTrader, Fulfilment, Parts & Accessories, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer.
If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!
Many thanks,
Your eBay Community Team
@4ponyandrider wrote:
And here we go again. No answer. This has nothing to do with anything except ebay not being able to add 2+2 that is does not make 0. You have had months now to 'listen' to the sellers and complaints from customers yet you do nothing, but offer excuses. Time sellers where listened to for real and this very real problem resolved.
Hi @4ponyandrider,
Appreciate your feedback on this.
I do want to clarify that the system is no longer counting 2 + 2, being the dispatch and postage time. The formula is now more complex and takes other factors into consideration. This includes criteria such as carrier performance, the location of your item and your buyer’s delivery address.
Hope this helps to explain why this is not a technical issue and it is a change to how estimated delivery dates are calculated. We will continue to share your sentiment on this with the relevant teams here.
Many thanks,
Katie
@venusdavidwilliams wrote:
Thanks Katy but i have tried all those steps, none worked. There is also no phone number on the post you linked to, just a link to the online chat team who cant help either.
I appreciate you are saying i need to contact by phone, i would honestly love to be able to do this but noone ever answers. How can i do this and get someone to answer to help?
Thank you for your reply.
In that chat box it should give you some options to get to the correct team. If no phone number comes up after you select the correct options typing "call" and sending it in the help chat can let the system know you would like to speak to us.
Thanks,
Katie
@venusdavidwilliams wrote:
This prompts the contact number ending 6552 which is the number i have called multiple times at diferent times of day and that never answers,
I dial the number
enter my account details which are accepted
ask to speak with a eBay team mate
get placed on a short piece of hold music followed by an automated message directing me online and then it hangs up.
Nothing works and im back at square 1
Appreciate you trying that for me.
Let me take this offline for you and I'll get back to you once the weekly chat has finished.
Thanks,
Katie
