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@venusdavidwilliams wrote:

Thanks Katy but i have tried all those steps, none worked. There is also no phone number on the post you linked to, just a link to the online chat team who cant help either.

 

I appreciate you are saying i need to contact by phone, i would honestly love to be able to do this but noone ever answers. How can i do this and get someone to answer to help? 

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Hi @venusdavidwilliams,

Thank you for your reply. 

In that chat box it should give you some options to get to the correct team. If no phone number comes up after you select the correct options typing "call" and sending it in the help chat can let the system know you would like to speak to us.

Thanks,

Katie 

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