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@realspark wrote:
Simple Delivery question.
A number of sellers, including myself, are unable to select the 2-10Kg option, it's simply not there in the package size list. The up to 2Kg options are there, then the next option is 15Kg.
I know the option exists, I regularly see listings with Simple Delivery at the 2-10Kg rates. If I click "Sell it yourself" on one of these, it recommends the 15Kg option.
Are they aware of this, and is there any ETA for a fix?
Hi realspark, thanks for your question.
Yes, the option should be there for you. Can I just confirm with you if this only happens when you click on "Sell similar" or "Sell it yourself", or does it happen all the time regardless of the way you list the item?
Thank you,
Marco
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Thanks for the reply Marco,
It happens all the time, regardless of listing method.
Hi marco@ebay
Many thanks for your reply. Yes, there was previously an issue with apostrophes missing from Messages, which as you say, was resolved, but this appears to be a new problem. There are screenshots in my previous post but here they are again. The first two are feedback left for buyers on my private account and the second two are from my business's T&Cs.
Hope that helps 😊
@jamjartoys wrote:
Hi Guys
I have asked a couple of questions on here in the last few weeks and was advised you would investigate – are there any updates please?
- With the forthcoming changes to promoted listings if someone clicks on one variation, in a multi-variation listing (not just multiple quantity which i see you have answered), will every sale from that listing for the next 30 days attract a fee – which can be up to 250 different variations?
I sell a lot from multi listings and at present about half of these attract a promoted listing fee. If I understand the proposed changes correctly, the other half will also now attract a fee (as every multi-variation listing attracts at least one click per month under the promotion) which will effectively double the cost of the promotion – with no added value or volume from eBay.Clearly it means that I have to change or abandon my promoted listings strategy and I just want to be clear of the facts. Can you please confirm one way or the other if one click on any multi- variation listing means that every variation now attracts a fee and if so is there a work around?
- With the Windsor framework Royal Mail’s own website asks for additional information for postage to NI – weight, type, value etc. When I try to purchase postage to NI through Ebay it doesn’t ask for this information – is it compliant?
Thanks
Hi @jamjartoys
I dont have a definite answer on the multivariation listings. I spoke to one of the Ads team about it but the person who I need to speak to is out of the office. As soon as shes back I'll come back to you with an answer.
Unfortunately its the same with the second question. I escalated it the shipping team and as of yet I havent had an update.
When I get more I'll share it with you.
Thanks,
Dave
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@custom-giftsuk wrote:
I asked a few months ago about multiple accounts coming from one seller selling the same items and was told by marco@ebay that it was against the rules. I've asked several customer support staff both on the phone and face to face at the latest roadshows, the same question to be told that was it against the rules under duplicate items. So can I ask how as a seller, to report these for actioning, because I've reported these items, I've spoken to customer support several times, face to face and via phone and even spoken to a few members of the "management team" in regards this and no action is ever taken.
So could you tell me how to report these items/sellers in such a way as to be effective or is eBay just giving tacit permission for sellers to have multiple accounts and sell the same items?
Hi custom-giftsuk, thanks for your post.
We all have clarified how the policies and procedures work, and we also encourage to report any listings or users that you believe might be against policy. However, we are unable to discuss due to privacy and security reason why an item or a user gets removed or remains active.
This very same concern has been addressed for you multiple times here in the Community, and based in your statements, we can tell you've raised this point to multiple staff member through different channels, so please note that due to all the above, we are unable to provide a different response since this has been addressed for you several times now through different channels, and your feedback has been passed on as well.
So, going forward we will no longer address the same query/topic, and for now we could only recommend to keep reporting items and users that you believe could be breaching our policies, and then we will review the report and action it accordingly.
Thank you,
Marco
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@realspark wrote:
Thanks for the reply Marco,
It happens all the time, regardless of listing method.
Thanks for confirming, realspark.
I will get that reported for you now, once I get more info on this for you, I will reply here to let you know. Or if you want, you can create a thread on this, and I will update you in that thread, so you can reply to me after the chat if you wish. 👍
Thank you,
Marco
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@mygaras wrote:
Hi marco@ebay
Many thanks for your reply. Yes, there was previously an issue with apostrophes missing from Messages, which as you say, was resolved, but this appears to be a new problem. There are screenshots in my previous post but here they are again. The first two are feedback left for buyers on my private account and the second two are from my business's T&Cs.
Hope that helps 😊
Thanks, mygaras.
I will get that reported for you now, once I get further information on it, I will let you know.
Anything else, please feel free to let us know. 🙂
Thank you,
Marco
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@bojangled wrote:
Dear community team
In support of @custom-giftsuk post, last August I had an email conversation with you dave@ebay about one private seller trading on 5 accounts.
This user, with private shops, now has over 15,000 listings all with multiple quantities.
They have completely bombed one category.
Nothing has been done.
So you’ve lost my business for now, while they happily play shops and deny buyers returns, don’t adhere to GPSR or DSR.When are eBay going to do something about users like this?
Hi @bojangled
The community team are not Customer Support so unfortunately, we can't action these reports. We pass any reports we receive over to the relevant policy teams and they will then decide on the appropriate action based on what we sent.
Thanks,
Dave
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marco@ebay wrote:
@realspark wrote:Thanks for the reply Marco,
It happens all the time, regardless of listing method.
Thanks for confirming, realspark.
I will get that reported for you now, once I get more info on this for you, I will reply here to let you know. Or if you want, you can create a thread on this, and I will update you in that thread, so you can reply to me after the chat if you wish. 👍
Thank you,
Marco
Thanks for that, much appreciated.
There is an existing thread about this here which I posted on.
Estimated Delivery Dates In Listings and Order Confirmations
There have been ongoing discussions about this on the forum and I was just wondering if there are any updates on what appears to be misleading information for buyers and a bit of a headache for sellers? In the screenshot below, you'll see that the EDD for both the Standard and Express delivery services (basically Royal Mail 48hr and 24hr services) are the same, only buyers have to pay more for the Express service. Why would they bother?
Furthermore, with the best will in the world, it is highly unlikely that if someone purchases the item today, opting for the Standard service, that they will receive it by Saturday 14th. They certainly wouldn't receive on Friday. The earliest I could post would be tomorrow morning (the RM depot is only open 8am to 10am), the 48hr service offered by RM is a target, not a guarantee. Therefore, I usually let buyers know that it will most likely take 3-4 working days to arrive, not the 1-2 days suggested by eBay. I've even had the algorithms inform buyers that they can expect their 48hr parcel to arrive the same day! Luckily, I've not yet had any complaints, but other sellers have. I know that the tech team frequently states that everything is working as expected, but these Estimated Delivery Dates are non-sensical.
@custom-giftsuk wrote:
Any update on the "technical issue" I reported a few weeks back in regards listings in the research tab showing up as "This listing has been removed for a policy violation." when it clearly hasnt and is still on sale?
Hi custom-giftsuk, thanks for your question.
No, I've been keeping an eye out on it, but no further updates at the moment. As advised before, once I get further information on it, I will update you in that thread you've created.
Thank you,
Marco
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@mygaras wrote:
Estimated Delivery Dates In Listings and Order Confirmations
There have been ongoing discussions about this on the forum and I was just wondering if there are any updates on what appears to be misleading information for buyers and a bit of a headache for sellers? In the screenshot below, you'll see that the EDD for both the Standard and Express delivery services (basically Royal Mail 48hr and 24hr services) are the same, only buyers have to pay more for the Express service. Why would they bother?
Furthermore, with the best will in the world, it is highly unlikely that if someone purchases the item today, opting for the Standard service, that they will receive it by Saturday 14th. They certainly wouldn't receive on Friday. The earliest I could post would be tomorrow morning (the RM depot is only open 8am to 10am), the 48hr service offered by RM is a target, not a guarantee. Therefore, I usually let buyers know that it will most likely take 3-4 working days to arrive, not the 1-2 days suggested by eBay. I've even had the algorithms inform buyers that they can expect their 48hr parcel to arrive the same day! Luckily, I've not yet had any complaints, but other sellers have. I know that the tech team frequently states that everything is working as expected, but these Estimated Delivery Dates are non-sensical.
Hi mygaras, thanks for your question.
Yes, this has been flagged to us, and it was reported. The shipping team is aware of it, and we are currently working on it to get that resolved.
I will report that you are also seeing the same, but we have no further updates as of yet.
Thank you,
Marco
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