07-01-2025 2:01 PM - edited 08-01-2025 3:00 PM
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08-01-2025 2:54 PM
@vjbuystuff wrote:
Hi
I use tracked delivery for 95% of my sold items, and i ONLY use royal mail and parcelforce for large items.
I only use collections, not drop offs, especially for parcelforce, as parcelforce drop off depot is 44 mile round trip which takes 2.5 hours.
I cannot book a collection from parcelforce via the ebay postage service on the app or web browser, therefore is use parcelforce website to book collections, it links to my ebay account to collect sales data.
will this be sorted out before simple delivery is imposed, as, otherwise i will no longer be able to sell anything larger than royal mails medium parcel
Hi vjbuystuff, thanks for your question.
Simple Delivery is not mandatory as of yet, but if it was, an option for collection may be available. However, we have no further information on this since this is not mandatory at the moment and you still can pick the courier and service of your preference.
Thank you,
Marco
08-01-2025 2:55 PM
marco@ebay wrote:
@johnwash1 wrote:How will people with accessibility issues sell, if buyers will be allowed to choose services where Simple (?) Delivery doesn't provide collection?
For years I've been booking direct with RM and my postie collects the next day from my enclosed porch, where I've left the parcel overnight. What will happen if my buyer selects Evri?
Hi johnwash1, thanks for your reply.
Simple Delivery is not really mandatory at the moment, so they can still pick the courier and service of their preference, so the items can be collected from them. Even if it was, a collection option would most likely be available to help in those scenarios.
Thank you,
Marco
Thanks Marco. I wish I shared your optimism that this will be sorted out before SD is mandatory. Otherwise sellers in rural locations and ones with accessibility issues will cease selling. End of Q1 is not far away.
What have you heard when discussing the development of mandatory SD with the "teams"? What are these teams, are they marketing people, or developers, or what?
08-01-2025 2:55 PM
Thanks for the reply
What about this:-
i requested a 1:1 with a professional to help with advertising etc, not to my surprise, i didn't get a callback from this department.
08-01-2025 2:58 PM
Please explain what extra the client will be getting for the buyer protection?
They already have buyer protection - so is this some sort of extrar insurance you are selling?
If so is Ebay regulated by the FCA?
08-01-2025 2:58 PM
@exponential_developments wrote:
Simplify your sign-in
I must have been asked 50 times, at what point is it going to stop?
Hi exponential_developments, thanks for your question.
This suggestion may pop up every now and then, while I understand this is not ideal for you, there is not option to fully stop it as it might pick up things like when you clear your caches and cookies, new networks such as different Wi-Fi and things like this. However, happy to share this for you as feedback, as it is something to take into consideration.
Thank you,
Marco
08-01-2025 2:58 PM
is there a specific team i can report the problem re not being able to parcelforce collection to?
I would also report the same isse with royal mail collections which are 1 day slower when booked via the ebay app
08-01-2025 2:59 PM - edited 08-01-2025 3:00 PM
@bobsbrickstuff wrote:
I'm afraid I have really rather lost faith in the tech team's honesty regarding these matters.
Regarding the issue of international shipping labels being formatted for A4 instead of 6x4, when 6x4 is selected, they got me performing all these tests and going to a cybercafe etc, eventually acknowledged the issue, told me for over a year that they're working on it at the highest priority, then two years after being told of the issue, they tell you that there's no issue and it's working as designed.
I'd really like to raise an official complaint about them lying to me, as I'm at a loss trying to understand why they've done this.
Hi @bobsbrickstuff ,
I completely understand where your coming from regarding the tech issues you have reported. I do apologise for the inconvenience it caused you while tech were trying to resolve the one from last year. With regards to the one with the sizes of labels this is down to a design issue and there is no current plan on that changing.
The most recent one is opened as a bug issue with the shipping team directly so we can continue to follow that up from our side as well. I won't have a timescale but will keep updated with it.
Thank you,
Kat
08-01-2025 3:05 PM
@bojangled wrote:
Good Afternoon Team
Following up from @johnwash1‘s question, there is some real misinformation being thrown about on the boards and CS.
I’ve just read that one seller was told by CS that the new payment process only apply to new or occasional sellers. Well that’s obviously not true.
The mentors fought a firestorm this weekend. Thought they were all amazing.
But to my question, shouldn’t there be a more interactive approach from eBay CS on these boards? For reassurance and damage limitation, some of your colleagues with some real understanding of how this is going to work before February.
Jo
Hi bojangled, thanks for your question.
Changes will apply to all private sellers, not just occasional private sellers. There probably was some confusion because at the moment, funds for occasional sellers are held for a certain period of time.
Hope this helps,
Marco
08-01-2025 3:05 PM
@johnwash1 wrote:
The CEO told investors months ago that Simple Delivery would be mandatory in the UK at some point in Q1.
I assume you're ebay staff, so why are you not being informed?
Hi @johnwash1 ,
Right now we don't have any further details on the mandated simple delivery. Once we do, we will of course share it.
Thank you,
Kat
08-01-2025 3:11 PM
@a45heaven wrote:
You will have the option to print it yourself, but you can just go to the collection point with your QR code and they will print it for you no problem.
No printer and no smart phone - where is a 'collection point' ?-
Thanks for your reply, a45heaven.
Collection points locations may vary depending on your location and the courier's location. However, it normally is the nearest one to your location.
Thank you,
Marco
08-01-2025 3:12 PM
@auctiongabble wrote:
Thanks for the reply
What about this:-
i requested a 1:1 with a professional to help with advertising etc, not to my surprise, i didn't get a callback from this department.
Hi @auctiongabble,
Do you mean the seller clinics? These are usually booked sessions. I'm not sure why the call would not have taken place. I will share the link here for you to book another session.
Thank you,
Kat
08-01-2025 3:16 PM
@ak_craft_crazy wrote:
The issue happened over Christmas in relation to a return where the buyer falsely said the item was not as described. I contact customer services via the phone and had issues with them as they said my partner, who is the primary contact on the account, was not able to speak to them as he didn't have authority. This is one issue!
Eventually we spoke to them and they said they would take over the return and to leave it with them. We did and they contacted us back a few days later saying that they have found the case in our favour and accepted the buyer misused the returns, they told us to do the usual report them ETC which we already did. Then said they will refund the buyer from Ebay and not us and that we did not need to do anything and the case would not affect us.
Now this is also mentioned in the message sent when the return was closed. However the buyer has received a refund, we are still out of pocket for the return and the buyer has managed to leave negative feedback. When we have requested this be removed via the "request to remove feedback" page it was declined for some reason.
So we would like to make a complaint one about customer service refusing to speak to my partner even though he is on the account and even down as the main contact and also how they actually spoke to him.
Second the way in which the return was dealt with by eBay saying it would not affect us but it clearly has so we have been lied to.
Hi ak_craft_crazy, thanks for sharing that with me.
Sorry to hear about your experience, while I'd like to take further action on this to help you out, we could only share your experience from our end, just so they are aware of it. However, the best thing to do is contacting them directly again, and make sure to tell them that you want to lodge a complaint on the issues in question, and they have to lodge that complaint for you. From there, they will take the actions the consider necessary in your case.
Thank you,
Marco
08-01-2025 3:18 PM
@phillsvinyl wrote:
Please explain what extra the client will be getting for the buyer protection?
They already have buyer protection - so is this some sort of extrar insurance you are selling?
If so is Ebay regulated by the FCA?
Hi @phillsvinyl ,
The Buyer Protection provides new benefits to give buyers more peace of mind when shopping. 24/7 customer support where buyers can connect with a real person by phone at any time of day, or start a chat to get quick answers. Sellers will also now be paid after delivery so when buying from private sellers, funds will only be sent once their item has been delivered. This can help with buyer confidence giving them time to raise a concern if they have one.
eBay is regulated by the FCA and you can see more of those details here.
Thank you,
Kat
08-01-2025 3:18 PM
@vjbuystuff wrote:
is there a specific team i can report the problem re not being able to parcelforce collection to?
I would also report the same isse with royal mail collections which are 1 day slower when booked via the ebay app
Hi vjbuystuff, thanks for your reply.
If you provide a couple of examples on a thread outside the chat, which is now closed, I can flag that for you no problem.
Thank you,
Marco
23-01-2025 12:58 PM
Welcome to the Weekly Chat with the eBay Community Team! Unless otherwise noted, chats occur every Wednesday from 2pm to 3pm.
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