Weekly Chat with the eBay Community Team- 22.01.25 @2pm

Hi everybody!

 

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.

 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

 

Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.

 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.

 

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.

 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!

 

Many thanks,

Your eBay Community Team

Available via Email for Community-related inquiries:
contactcommunity@ebay.comeBay
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Weekly Chat with the eBay Community Team- 22.01.25 @2pm

Free Webinar on 24 Jan: Insights from 42 Days of GPSR - Hosted by the UK Export Academy

 

We know that the new EU General Product Safety Regulation (GPSR) has been a hot topic amongst our business seller community that exports to Europe.

 

On Friday 24 January, the UK Export Academy (an initiative from the UK Department for Business and Trade), will be hosting a free webinar titled: 42 Days of GPSR - What Do We Now Know? In this hour-long webinar, you’ll be invited to join a discussion about the first 42 days of GPSR with advice, guidance and tips from a panel of experts who are supporting businesses through this new era. Further details from the UK Export Academy can be found below.

 

Friday 24 January at 11:00am

 

Register now

 

What you’ll learn

 

  • Learn how businesses are coping with the new GPSR frameworks
  • Understand what challenges it has presented and how to mitigate accordingly
  • Hear from organisations that are helping businesses like yours to navigate these new regulations

 

Description (from the UK Export Academy)

 

“Since the EU General Product Safety Regulations (GPSR) came into force on 13 December, UK businesses have been working hard to navigate the new rules. Lessons have been learned along the way and as many questions have been raised as there are answers. We now know a bit more about how GPSR works in practice for UK businesses sending goods into the EU and thought it would be a good time to share that working knowledge with you”.

 

Register now

 

GPSR: Reminder of key information for UK sellers

 

GPSR does not apply to sales to UK buyers, with the exception of Northern Ireland. So, eBay.co.uk listings offered for sale to non-Northern Ireland UK buyers will not be impacted by GPSR.

 

GPSR also requires that information is provided about products - there are no changes required to your account. In the case of missing GPSR information for a specific listing, we may put the listing in question on hold, or restrict its visibility in the EU and/or Northern Ireland. However, there should not be GPSR-related action at an account level unless a relevant amount of listings are reported or a seller repeatedly violates requirements after suitable warnings.

 

Impacted listing(s) will come off hold or have visibility restored when the required GPSR information is provided, unless there are other reasons the listing is on hold. There should not be any impact to that listing’s history or search ranking. If a listing is put on hold, we’ll be sure to reach out to sellers via email, message centre and other relevant channels.

 

Learn more about GPSR and how to ensure compliance on our dedicated Seller Centre page

 

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Weekly Chat with the eBay Community Team- 22.01.25 @2pm

Hello there.

 

For the only one postage policy we have (other courier tracked 48h) eBay shows to our buyers that we deliver within:

  • 1-3 days
  • 1-6 days
  • 1-7 days

We have verified all our listings and despite using the same courier, same service, from the same location to the same location eBay claims all our products will be delivered within 3 different time frames.

Having checked our tracking history, for the last 2 months we delivered within 2 working days, occasionally a day after if there was an issue. We have been a top-rated seller, not subject to any penalties as the metrics have not been crossed upon each evaluation.

When we also check our feedback for the last 2 months, there are only ‘fast’ & ‘super fast’ comments.

Now, January should be our peak of sales – when compared year to year we are over 50% behind. As most of our listings show 6-7 day delivery window, I would not be surprised if that was why our customers have been put off buying from us.

 

So, based on what grounds is eBay ruining our sales please?

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Weekly Chat with the eBay Community Team- 22.01.25 @2pm

This week I noticed this new addition to the Sort (Search) option – ‘Ending Soonest + with bids(s)’*. Which when opted for removes from view all items finishing at that moment in time with zero bids. However this morning (22nd) this option has vanished from the drop down menu.

As a buyer I cannot see why I would use this option & one would doubt sellers will like paying insertion fees for what amounts to hidden listings.

All I can come up with is that it’s another money making scheme for ebay - more fees from business sellers relisting & increased revenue when the + 4% becomes mandatory if a higher price is achieved.

*See below Screen Shot

 

QUESTION #1 – Is this new feature another that will be upcoming soon? If so, please explain ebays take on this extraordinary addition to the Sort by facility & how it helps the buyers & the sellers.

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Weekly Chat with the eBay Community Team- 22.01.25 @2pm

This morning I came across a listing for an item that came in a pack of 2. I item was unused, the other used. The condition chosen was 'New with Tags'.
I reported it, but 10 minutes later had a response that AI found it not to violate any policy.

Why is AI (and sadly the human checkers sometimes) so poor at checking reports? Do they even make an attempt to check the listing?

Every week on this chat others are told when this issue is raised, 'keep reporting' - why, what is the point if obvious policy breaches are ignored - or is it OK to class a used item as 'new with tags'?

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Weekly Chat with the eBay Community Team- 22.01.25 @2pm

Further to my Question above:

QUESTION #2 - And if implemented how it won’t disillusion ebay’s business sellers even further?

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Weekly Chat with the eBay Community Team- 22.01.25 @2pm

Hi

We are trying to open an eBay charity page.  We are about to list our trustees but see that you require their National Insurance numbers.  Why do you need this?  We are a business and have given our trading bank account plus VAT number, plus you can find us on Companies House.  Will you be retro-actively asking this of all the charities that sell on eBay.

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Weekly Chat with the eBay Community Team- 22.01.25 @2pm


@sweetcharity.2013 wrote:

This week I noticed this new addition to the Sort (Search) option – ‘Ending Soonest + with bids(s)’*. Which when opted for removes from view all items finishing at that moment in time with zero bids. However this morning (22nd) this option has vanished from the drop down menu.

As a buyer I cannot see why I would use this option & one would doubt sellers will like paying insertion fees for what amounts to hidden listings.

All I can come up with is that it’s another money making scheme for ebay - more fees from business sellers relisting & increased revenue when the + 4% becomes mandatory if a higher price is achieved.

*See below Screen Shot

 

QUESTION #1 – Is this new feature another that will be upcoming soon? If so, please explain ebays take on this extraordinary addition to the Sort by facility & how it helps the buyers & the sellers.


Hi sweetcharity.2013, thanks for your question.

 

We are always working on way to make things easier and better, and all new updates/features that are introduced are aiming at giving both buyers and seller a better experience. This may help buyers find trending items that are about to end in easier and quicker way, which will bring more traction potentially for sellers.

 

Regarding your second question, it might not have as much impact on the seller's end, as it is only an option for buyers to filter their searches. However, if you're not happy with this feature, I'd be happy to pass on your feedback on it.

 

Thank you,

Marco


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Weekly Chat with the eBay Community Team- 22.01.25 @2pm

Hello All,

Am I right in thinking that the multi quantity listings are ending for private sellers? If so, when does this take effect as there are still plenty of sellers on private accounts who have multi listings?

 

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Weekly Chat with the eBay Community Team- 22.01.25 @2pm


@kempseykate wrote:

This morning I came across a listing for an item that came in a pack of 2. I item was unused, the other used. The condition chosen was 'New with Tags'.
I reported it, but 10 minutes later had a response that AI found it not to violate any policy.

Why is AI (and sadly the human checkers sometimes) so poor at checking reports? Do they even make an attempt to check the listing?

Every week on this chat others are told when this issue is raised, 'keep reporting' - why, what is the point if obvious policy breaches are ignored - or is it OK to class a used item as 'new with tags'?


Hi @kempseykate ,

 

Based on the detail of that listing it would look like it should be listed with as used and should have been picked up as such after being reported.  I'm not an expert in the automated reporting but if you provide the example item I can share it to help with enhancing its performance.

 

Thank you,

Kat

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Weekly Chat with the eBay Community Team- 22.01.25 @2pm

kat@ebay  Thank you. I will pm the item number.

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Weekly Chat with the eBay Community Team- 22.01.25 @2pm


@nutrafituk wrote:

Hello there.

 

For the only one postage policy we have (other courier tracked 48h) eBay shows to our buyers that we deliver within:

  • 1-3 days
  • 1-6 days
  • 1-7 days

We have verified all our listings and despite using the same courier, same service, from the same location to the same location eBay claims all our products will be delivered within 3 different time frames.

Having checked our tracking history, for the last 2 months we delivered within 2 working days, occasionally a day after if there was an issue. We have been a top-rated seller, not subject to any penalties as the metrics have not been crossed upon each evaluation.

When we also check our feedback for the last 2 months, there are only ‘fast’ & ‘super fast’ comments.

Now, January should be our peak of sales – when compared year to year we are over 50% behind. As most of our listings show 6-7 day delivery window, I would not be surprised if that was why our customers have been put off buying from us.

 

So, based on what grounds is eBay ruining our sales please?


Hi @nutrafituk 

 

As you know, we use a dynamic calculation for EDDs so its possibly using the buyers location as part of the calculation. If there are known delays in an area it can change the EDD for an item for different buyers. 

 

It might be worth reaching out to the guys in customer support they will be able to review your account with you to confirm there are no issues. 

 

Thanks,

Dave

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Weekly Chat with the eBay Community Team- 22.01.25 @2pm

Anonymous
Not applicable

Hi

We are trying to open an eBay charity page.  We are about to list our trustees but see that you require their National Insurance numbers.  Why do you need this?  We are a business and have given our trading bank account plus VAT number, plus you can find us on Companies House.  Will you be retro-actively asking this of all the charities that sell on eBay.

 

Thank you CotswoldCanalsTrust

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Weekly Chat with the eBay Community Team- 22.01.25 @2pm


@cobwebcottage wrote:

Hello All,

Am I right in thinking that the multi quantity listings are ending for private sellers? If so, when does this take effect as there are still plenty of sellers on private accounts who have multi listings?

 


Hi cobwebcottage, thanks for your question.

 

Yes, that's correct it is ending for private sellers. I'll double check when exactly it will end, and let you know as I am not 100% sure right now when exactly it'll be. Once I find out, I'll post back here to let you know. 👍

 

Thank you,

Marco


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Weekly Chat with the eBay Community Team- 22.01.25 @2pm

Thanks Marco.

Please pass my comments onto whichever team is appropriate. However I still cannot see how if a buyer chooses this option, reducing the seller paid for listings is any advantage to a seller. Whatever's trending is nonsense as ebay covers so much I think buyers might just know what's trending....

 

Honestly, with all the recent changes I think that ebay must have either infiltrators from rival companies making the decisions or perhaps they are simply employing decision making personnel with little, or no experience, of a selling site. - You can pass that on too!!! 😃

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Weekly Chat with the eBay Community Team- 22.01.25 @2pm


@hartberry wrote:

Hi

We are trying to open an eBay charity page.  We are about to list our trustees but see that you require their National Insurance numbers.  Why do you need this?  We are a business and have given our trading bank account plus VAT number, plus you can find us on Companies House.  Will you be retro-actively asking this of all the charities that sell on eBay.


Hi @hartberry ,

 

Thank you for the question. This kind of detail would normally be for security reasons but what  I will do is get some clarification from our charity team. Once I get that I will update you.

 

Thank you,

Kat

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Weekly Chat with the eBay Community Team- 22.01.25 @2pm

Hello Dave,

 

thank you for your reply. As already mentioned we tested the very same service from our location to the very same location elsewhere - still returning 3 different dates. Already spoken to CS and they did advise that could be with your dynamic calculation.

 

I guess it is fair to say that their response made no sense? If we deliver within 2 working days why would you show up to 7? Any of your metrics should not be my concern as long as we deliver as advertised? Having lost thousands of pounds just this month I do expect a concrete solution here please.

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Weekly Chat with the eBay Community Team- 22.01.25 @2pm


@sweetcharity.2013 wrote:

Thanks Marco.

Please pass my comments onto whichever team is appropriate. However I still cannot see how if a buyer chooses this option, reducing the seller paid for listings is any advantage to a seller. Whatever's trending is nonsense as ebay covers so much I think buyers might just know what's trending....

 

Honestly, with all the recent changes I think that ebay must have either infiltrators from rival companies making the decisions or perhaps they are simply employing decision making personnel with little, or no experience, of a selling site. - You can pass that on too!!! 😃


Thanks for your reply, sweetcharity.2013.

 

That's no problem, I'll pass that on for you. As always, any feedback is more than welcome, so anything else you need, feel free to let us know.

 

Thank you,

Marco


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Weekly Chat with the eBay Community Team- 22.01.25 @2pm

Anonymous
Not applicable

Thank you.  Sorry I wrote the post under my own account.  The charity in question is CotswoldCanalTrust.

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Weekly Chat with the eBay Community Team- 22.01.25 @2pm

20th January, two days ago.

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About this Weekly Chat!

Welcome to the Weekly Chat with the eBay Community Team! Unless otherwise noted, chats occur every Wednesday from 2pm to 3pm.

Our Community Team will be in the Chats to help with the questions.

If you have multiple questions please open a post per question so we can get back to them individually. If it's something we can't answer right away we will get back to you after the chat has finished.