Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.
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If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!
Many thanks,
Your eBay Community Team
Free Webinar on 24 Jan: Insights from 42 Days of GPSR - Hosted by the UK Export Academy
We know that the new EU General Product Safety Regulation (GPSR) has been a hot topic amongst our business seller community that exports to Europe.
On Friday 24 January, the UK Export Academy (an initiative from the UK Department for Business and Trade), will be hosting a free webinar titled: 42 Days of GPSR - What Do We Now Know? In this hour-long webinar, you’ll be invited to join a discussion about the first 42 days of GPSR with advice, guidance and tips from a panel of experts who are supporting businesses through this new era. Further details from the UK Export Academy can be found below.
Friday 24 January at 11:00am
What you’ll learn
- Learn how businesses are coping with the new GPSR frameworks
- Understand what challenges it has presented and how to mitigate accordingly
- Hear from organisations that are helping businesses like yours to navigate these new regulations
Description (from the UK Export Academy)
“Since the EU General Product Safety Regulations (GPSR) came into force on 13 December, UK businesses have been working hard to navigate the new rules. Lessons have been learned along the way and as many questions have been raised as there are answers. We now know a bit more about how GPSR works in practice for UK businesses sending goods into the EU and thought it would be a good time to share that working knowledge with you”.
GPSR: Reminder of key information for UK sellers
GPSR does not apply to sales to UK buyers, with the exception of Northern Ireland. So, eBay.co.uk listings offered for sale to non-Northern Ireland UK buyers will not be impacted by GPSR.
GPSR also requires that information is provided about products - there are no changes required to your account. In the case of missing GPSR information for a specific listing, we may put the listing in question on hold, or restrict its visibility in the EU and/or Northern Ireland. However, there should not be GPSR-related action at an account level unless a relevant amount of listings are reported or a seller repeatedly violates requirements after suitable warnings.
Impacted listing(s) will come off hold or have visibility restored when the required GPSR information is provided, unless there are other reasons the listing is on hold. There should not be any impact to that listing’s history or search ranking. If a listing is put on hold, we’ll be sure to reach out to sellers via email, message centre and other relevant channels.
Learn more about GPSR and how to ensure compliance on our dedicated Seller Centre page.
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@sweetcharity.2013 wrote:
This week I noticed this new addition to the Sort (Search) option – ‘Ending Soonest + with bids(s)’*. Which when opted for removes from view all items finishing at that moment in time with zero bids. However this morning (22nd) this option has vanished from the drop down menu.
As a buyer I cannot see why I would use this option & one would doubt sellers will like paying insertion fees for what amounts to hidden listings.
All I can come up with is that it’s another money making scheme for ebay - more fees from business sellers relisting & increased revenue when the + 4% becomes mandatory if a higher price is achieved.
*See below Screen Shot
QUESTION #1 – Is this new feature another that will be upcoming soon? If so, please explain ebays take on this extraordinary addition to the Sort by facility & how it helps the buyers & the sellers.
Hi sweetcharity.2013, thanks for your question.
We are always working on way to make things easier and better, and all new updates/features that are introduced are aiming at giving both buyers and seller a better experience. This may help buyers find trending items that are about to end in easier and quicker way, which will bring more traction potentially for sellers.
Regarding your second question, it might not have as much impact on the seller's end, as it is only an option for buyers to filter their searches. However, if you're not happy with this feature, I'd be happy to pass on your feedback on it.
Thank you,
Marco
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@nutrafituk wrote:
Hello there.
For the only one postage policy we have (other courier tracked 48h) eBay shows to our buyers that we deliver within:
- 1-3 days
- 1-6 days
- 1-7 days
We have verified all our listings and despite using the same courier, same service, from the same location to the same location eBay claims all our products will be delivered within 3 different time frames.
Having checked our tracking history, for the last 2 months we delivered within 2 working days, occasionally a day after if there was an issue. We have been a top-rated seller, not subject to any penalties as the metrics have not been crossed upon each evaluation.
When we also check our feedback for the last 2 months, there are only ‘fast’ & ‘super fast’ comments.
Now, January should be our peak of sales – when compared year to year we are over 50% behind. As most of our listings show 6-7 day delivery window, I would not be surprised if that was why our customers have been put off buying from us.
So, based on what grounds is eBay ruining our sales please?
Hi @nutrafituk
As you know, we use a dynamic calculation for EDDs so its possibly using the buyers location as part of the calculation. If there are known delays in an area it can change the EDD for an item for different buyers.
It might be worth reaching out to the guys in customer support they will be able to review your account with you to confirm there are no issues.
Thanks,
Dave
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@cobwebcottage wrote:
Hello All,
Am I right in thinking that the multi quantity listings are ending for private sellers? If so, when does this take effect as there are still plenty of sellers on private accounts who have multi listings?
Hi cobwebcottage, thanks for your question.
Yes, that's correct it is ending for private sellers. I'll double check when exactly it will end, and let you know as I am not 100% sure right now when exactly it'll be. Once I find out, I'll post back here to let you know. 👍
Thank you,
Marco
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@sweetcharity.2013 wrote:
Thanks Marco.
Please pass my comments onto whichever team is appropriate. However I still cannot see how if a buyer chooses this option, reducing the seller paid for listings is any advantage to a seller. Whatever's trending is nonsense as ebay covers so much I think buyers might just know what's trending....
Honestly, with all the recent changes I think that ebay must have either infiltrators from rival companies making the decisions or perhaps they are simply employing decision making personnel with little, or no experience, of a selling site. - You can pass that on too!!! 😃
Thanks for your reply, sweetcharity.2013.
That's no problem, I'll pass that on for you. As always, any feedback is more than welcome, so anything else you need, feel free to let us know.
Thank you,
Marco
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