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@british-ceramics-and-paintings wrote:
20th January, two days ago.
Thanks for your reply, .
Yes, that could be right, I will double check after the chat anyway just to confirm. 👍
Thank you,
Marco
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@nutrafituk wrote:
Hello Dave,
thank you for your reply. As already mentioned we tested the very same service from our location to the very same location elsewhere - still returning 3 different dates. Already spoken to CS and they did advise that could be with your dynamic calculation.
I guess it is fair to say that their response made no sense? If we deliver within 2 working days why would you show up to 7? Any f your metrics should not be my concern as long as we deliver as advertised? Having lost thousands of ponds just this month I do expect a concrete solution here please.
Hi @nutrafituk
Unfortunately, we don't offer one to one support here for account issues. We can't review your account to see if there's an issue that might be causing a drop in sales like you're seeing. Without reviewing your account it's not possible for me to give you a concrete solution.
Thanks,
Dave
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@1956glyn wrote:
Hi
Can someone please explain to me why my profile picture has disappeared the past few days?
Hi @1956glyn
I'm not aware of any issues with profile pictures are you unable to update it?
Sometimes when we're running updates it can affect where the pictures are stored. Adding the image again usually resolves the issue.
Thanks,
Dave
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@fatbobfan wrote:
I have received last Friday a Compliance Document requeston 18th January for a 'Fresh' listing, listed 14th January
My inventrory excludes all EAA & NI countries, Double checked by a regular poster @4_bathrooms
Additional contact from another Baby Toy seller who has also received a new Compliace Doc requests
Why?
All three of us have the understanding that excluding EEA&NI wold stop inventory being removed.
Cant ask the Compliace Department as they have no communication with us, the customer
Hi fatbobfan, thanks for your question.
Due to the nature of your query, this has to be properly reviewed in order for you to get a specific reason. Since we are unable to review this for you, I wouldn't be able to confirm why this is happening. However, you can contact our customer service team, so they can look into it for you.
Thank you,
Marco
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@fatbobfan wrote:
They dont have access to Compliance Department either
Suggestions apart from CS?
Thanks for your reply, fatbobfan.
Who exactly requested that? As in, who emailed you exactly, was it us?
Thank you,
Marco
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@fatbobfan wrote:
eBay Regulatory Team
Thanks for confirming fatbobfan, I've just checked there and I see no communication on this from us to you since Friday. If it was from us anyway, all instructions on how to resolve this, should be in the email as well, so I would recommend doing it that way.
Thank you,
Marco
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