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@vjbuystuff wrote:
Hi
I use tracked delivery for 95% of my sold items, and i ONLY use royal mail and parcelforce for large items.
I only use collections, not drop offs, especially for parcelforce, as parcelforce drop off depot is 44 mile round trip which takes 2.5 hours.
I cannot book a collection from parcelforce via the ebay postage service on the app or web browser, therefore is use parcelforce website to book collections, it links to my ebay account to collect sales data.
will this be sorted out before simple delivery is imposed, as, otherwise i will no longer be able to sell anything larger than royal mails medium parcel
Hi vjbuystuff, thanks for your question.
Simple Delivery is not mandatory as of yet, but if it was, an option for collection may be available. However, we have no further information on this since this is not mandatory at the moment and you still can pick the courier and service of your preference.
Thank you,
Marco
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@exponential_developments wrote:
Simplify your sign-in
I must have been asked 50 times, at what point is it going to stop?
Hi , thanks for your question.
This suggestion may pop up every now and then, while I understand this is not ideal for you, there is not option to fully stop it as it might pick up things like when you clear your caches and cookies, new networks such as different Wi-Fi and things like this. However, happy to share this for you as feedback, as it is something to take into consideration.
Thank you,
Marco
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@bojangled wrote:
Good Afternoon Team
Following up from @johnwash1‘s question, there is some real misinformation being thrown about on the boards and CS.
I’ve just read that one seller was told by CS that the new payment process only apply to new or occasional sellers. Well that’s obviously not true.
The mentors fought a firestorm this weekend. Thought they were all amazing.
But to my question, shouldn’t there be a more interactive approach from eBay CS on these boards? For reassurance and damage limitation, some of your colleagues with some real understanding of how this is going to work before February.
Jo
Hi bojangled, thanks for your question.
Changes will apply to all private sellers, not just occasional private sellers. There probably was some confusion because at the moment, funds for occasional sellers are held for a certain period of time.
Hope this helps,
Marco
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@a45heaven wrote:
You will have the option to print it yourself, but you can just go to the collection point with your QR code and they will print it for you no problem.
No printer and no smart phone - where is a 'collection point' ?-
Thanks for your reply, a45heaven.
Collection points locations may vary depending on your location and the courier's location. However, it normally is the nearest one to your location.
Thank you,
Marco
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@ak_craft_crazy wrote:
The issue happened over Christmas in relation to a return where the buyer falsely said the item was not as described. I contact customer services via the phone and had issues with them as they said my partner, who is the primary contact on the account, was not able to speak to them as he didn't have authority. This is one issue!
Eventually we spoke to them and they said they would take over the return and to leave it with them. We did and they contacted us back a few days later saying that they have found the case in our favour and accepted the buyer misused the returns, they told us to do the usual report them ETC which we already did. Then said they will refund the buyer from Ebay and not us and that we did not need to do anything and the case would not affect us.
Now this is also mentioned in the message sent when the return was closed. However the buyer has received a refund, we are still out of pocket for the return and the buyer has managed to leave negative feedback. When we have requested this be removed via the "request to remove feedback" page it was declined for some reason.
So we would like to make a complaint one about customer service refusing to speak to my partner even though he is on the account and even down as the main contact and also how they actually spoke to him.
Second the way in which the return was dealt with by eBay saying it would not affect us but it clearly has so we have been lied to.
Hi ak_craft_crazy, thanks for sharing that with me.
Sorry to hear about your experience, while I'd like to take further action on this to help you out, we could only share your experience from our end, just so they are aware of it. However, the best thing to do is contacting them directly again, and make sure to tell them that you want to lodge a complaint on the issues in question, and they have to lodge that complaint for you. From there, they will take the actions the consider necessary in your case.
Thank you,
Marco
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@vjbuystuff wrote:
is there a specific team i can report the problem re not being able to parcelforce collection to?
I would also report the same isse with royal mail collections which are 1 day slower when booked via the ebay app
Hi vjbuystuff, thanks for your reply.
If you provide a couple of examples on a thread outside the chat, which is now closed, I can flag that for you no problem.
Thank you,
Marco
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