Weekly Chat with the eBay Community Team- 07.01.26 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!

Many thanks,

Your eBay Community Team

[cyclingjason090]

Thanks Kat, 

I think it's been happening for around a month now. If it's any help I'm on app version 6.239.0.2

[cvmotors]

Sorry I see a few typos in my response - knowing time is running out on this  session.... "expensive" was mis-spelled and the printer "is scrap" not 'id sccap'..

[marco@ebay]

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@perfectionist11 wrote:

Can you explain in more detail what I should do now?

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Thanks for your reply, perfectionist11. 

As advised above, there is nothing we could do anymore over this channel. The best thing to do is contacting customer services for further support, you will need to ask for the security team, so they can review that for you, and they'll take it from there.

Thank you,

Marco

[dave@ebay]

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@mygaras wrote:

Detailed Seller Ratings

Hi Team, and a Happy New Year!

Back in November, dave@ebay confirmed that DSRs are not altered by eBay's Automated Feedback, and yet, over the Christmas period, my DSR for delivery time dropped from 5 to 4.9, despite there being no human-generated feedback in that period. The last feedback left by a human was on 11th December, and at that point, the DSR for delivery time was 5. When I looked again just after New Year, it had dropped to 4.9. In that period, 6 automated feedbacks had been generated and I have no late delivery defects on my account. Any ideas how this could have happened?

Thanks 😊

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Hi @mygaras 

DSRs are calculated on a rolling window so this can happen when the oldest month drops off the end. It usually means there is a difference in the number of transactions being calculated, so for example the number of transactions that fell off is greater than the number of transactions in the latest month added. It can change the total of the calculation to higher or lower than the previous month. 

Thanks,

Dave

[kat@ebay]

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@cyclingjason090 wrote:

Thanks Kat, 

I think it's been happening for around a month now. If it's any help I'm on app version 6.239.0.2

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Hi @cyclingjason090 ,

Thank you for that. That is the latest version. I'll have it reported. Usually if there are any errors occurring with new updates they are fixed with the newer releases. Once I get any update I will follow up.

Thank you,

Kat

[dave@ebay]

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@cvmotors wrote:

Thanks Dave, I did know that BUT returning this item is (a) expansive for me, because I would have to repack the printer, which weighs about 9kg, in a really sturdy box, which I would have to build or buy, and the printer id sccap so that would be a complete waste of time and my money.  I the seller wants it surely he can arrange collection?  I have sent him photos so he knows it is ruined.

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Hi @cvmotors 

You can include all the above in the notes when you escalate the case to us. The agent who then handles the escalation can take it into consideration when making a judgement on the next steps. 

Thanks,

Dave 

[kat@ebay]

Hi @cyclingjason090 ,

Just confirming here as it has been updated on the main thread on the boards. The newest releases for the app should have resolved these search functions.  Please update to the latest version.

The newest app version for android is 6.240.0.1 

The newest app version for ios is 6.240.0

Also just to note for future instances there is a way to directly report issues on the app as soon as they happen. Just shake your phone when in the app and a pop up with a " report a technical problem" option will appear.

Thank you,

Kat