@mygaras wrote:
Detailed Seller Ratings
Hi Team, and a Happy New Year!Back in November, dave@ebay confirmed that DSRs are not altered by eBay's Automated Feedback, and yet, over the Christmas period, my DSR for delivery time dropped from 5 to 4.9, despite there being no human-generated feedback in that period. The last feedback left by a human was on 11th December, and at that point, the DSR for delivery time was 5. When I looked again just after New Year, it had dropped to 4.9. In that period, 6 automated feedbacks had been generated and I have no late delivery defects on my account. Any ideas how this could have happened?
Thanks 😊
Hi @mygaras
DSRs are calculated on a rolling window so this can happen when the oldest month drops off the end. It usually means there is a difference in the number of transactions being calculated, so for example the number of transactions that fell off is greater than the number of transactions in the latest month added. It can change the total of the calculation to higher or lower than the previous month.
Thanks,
Dave
