@cvmotors wrote:
Thanks Dave, I did know that BUT returning this item is (a) expansive for me, because I would have to repack the printer, which weighs about 9kg, in a really sturdy box, which I would have to build or buy, and the printer id sccap so that would be a complete waste of time and my money. I the seller wants it surely he can arrange collection? I have sent him photos so he knows it is ruined.
Hi @cvmotors
You can include all the above in the notes when you escalate the case to us. The agent who then handles the escalation can take it into consideration when making a judgement on the next steps.
Thanks,
Dave
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