feedback

[seafury1663]

had a late delivery. Yodel the sellers choice delayed and held onto it for 3 days. Seller doesn't monitor tracking, so I had to prompt them to act. Eventually it was delivered late. I left negative feedback because it was me and not seller who prompted action. Ebay removed it and gave me the usual fudge and bluster.  I find them unreliable and unfair as they say it wasn't the sellers fault but its their courier choice not mine so I should be able to reflect my experience in the feedback surely.

[style_wise]

Just to be clear, you chose EVRI when you bought this item. Other Buyers who don't like EVRI would contact the Seller before buying to arrange a different courier, which most Sellers are happy to accommodate. It sounds like you purchased from a Private Seller who is obliged to use eBay's Simple Delivery. Part of eBay's SD service is that it protects the Seller against delivery related negative feedback. So you're right, eBay does limit your ability to reflect your experience in Feedback, but they do this anyway (you are not allowed to mention refund or cases either). Most Buyers find it is best to either study eBay Feedback Policy or leave simple feedback like 'unsatisfactory transaction' - then your Negative Feedback will stick in future.

[seafury1663]

Thanks. It is a well established business seller

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[keepsakesandkollectables]

No you were wrong to leave negative feedback, pure & simple.

How is it the sellers fault the carrier held the item for 3 days?

Once an item is posted no mattewr what carrier used, it's down to that carrier to do their job correctly.

I am gathering the seller posted the item on time, so how can they be held responsable for any carrier delays?

I am pleased to hear that Ebay saw sense & removed the negative from that sellers account.

Yes you may well have "Promped the action" but unless the seller checked every sale theu made every day, how would they know if the item had arrived or not.

Plus as you say the item did arrive, if a little behind time, but assume it also arrived in good order & as described, so no questions on that point.

Personally if I had received neg feedback for a late item if I had posted it on time I would be fuming .

[seafury1663]

It was late very late and after they were informed they became part of the problem. Instead of detailing their mistake: if it happens again I will simply put "unsatisfactory sale". No explanation and nothing for them to report for poor attention to customer care.

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[keepsakesandkollectables]

Yes we are both agreed it was late ( Very late as you say ) but no time frame given, some would consider a week very late, others a couple of days, others 2 weeks, that is open to be subjective to each person as what they would consider "Late / Vey Late".

Yes you informed them, ( And made them part of the problem - as you put it ) but made no mention here as to their responce, once aware of the situation.

And even then, once aware what were they meant to do?

The carrier had the item, so short of them personally turning up at that carriers depot, claiming the item & then delivering the item to you by hand, what were they meant to do?

The only options they had, would be to chase up the item & then inform you accordingly, which either they did or you did, as how would you know the carrier had held up the item for 3 days?

And once they had done that, all they could then do, was to message you with that update.

Other than that, it would have been a cae of waiting until after the time had passed that ebay allow & ask for a refund, or open up a case accordingly.

So when you say "Poor customer care" I don't know on that part, as you have not elibrated as to if the seller had contacted you ( As said above ) & did all they could do from their end.

As I said, I think is was harsh on your part, very harsh.

[magpiecorner1]

The seller is very likely to have been given delivery estimates from the courier that are very different to the estimated timescales that eBay has given you!  So while you are getting annoyed by a delay, the seller could well be under the assumption that the delivery is not even late.

All because eBay gives information that the courier would not give nor uphold.  And the poor seller is in the middle of this mess.

Even if the seller was monitoring deliveries - and frankly many of us just wouldn't have the time to keep checking every item sent - there is NOT ONE THING that he could have done!!!  

Your point about Yodel being the seller's choice - I don't know, but I do know that postage costs are high and the cost could contribute to the choice of courier - but bear in mind that the seller pays a fee on postage charge to the buyer - in my category it is 19% - a fee to eBay.   Not sure if your seller gave you an choice of delivery options - I nearly always give an option of Royal Mail Special Delivery because, in my opinion, its a cracking service for my stock and worth every penny and would be my first choice for every single order - I think I have 2 customers choose this service over a cheaper service selliing thousands of orders out in over 20 years!

[seafury1663]

Thanks appreciate the very objective response.
After opening a case for late delivery, the seller contacted Yodel and the next thing I saw on their app,, was a delivery arranged next day. which did arrive - 8 working days late. Thanks again.

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